Do you really want We recommend using chat or phone support for help in real time. Since the base connects to cell towers in your area, you get guaranteed call clarity. You will receive a confirmation message. loading loading LOADING Services Products New Membership FAQ My Account Track My Order Locations Safety & Support Blog Contact Us Services Popular Services Computers & Printers -After another long wait I got in touch with another representative who told me that the tech will have to call back and schedule a new day to come out. Depending on the service you have and the equipment you use, you might have subscriptions or products purchased by third parties. They got more done in a few weeks than I did in over two years. She then asked to make sure that we needed a phone line serviced. {{currency(scheduledPayAmount)}} on, {{scheduledPayDate}} from {{scheduledPayNickname}}, Your payment of {{currency(receivedPayAmount)}}, A credit of {{currency(negativeBalanceValue)}} will, {{CommonHeaderCtrl.currentLoggedInUser.inbox.messageCount}}, {{CommonHeaderCtrl.currentLoggedInUser.phone.count}}. Inform them that you want to cancel your service and close your account. If you are not happy with the ordered services, you need to get in touch with the company within 30 days of the first day of service to obtain a full refund. Now, you can request the cancellation of your service. This will continue until you cancel your account. Do the right thing and at least call (or do it in person). Should You Stick With Suddenlink or Switch to Frontier? The infamous Suddenlink rebranded itself as Optimum on August 1, 2022. Example: Suddenlink chat 093019. Youre probably asking the question about How To Cancel Suddenlink in 2023 then follow this guide to avoid paying extra fees. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. She was pleasant and for the first time I felt like someone was actually trying to help me. {{appointmentCancelSelected.labelDuration}}. Click on 'Account Details' and then 'Terminate Account'. And you cant do it online. Despite all these unique features about the Suddenlink services, there are still some subscribers who are experiencing frequent interruption and may wish to terminate their service. Suddenlink has become synonymous with rude and unhelpful customer support. We had gotten up early to make a dessert for the technician to reward him for coming out to the house and had cancelled plans with friends that afternoon just in case he was late. Canceling your monthly service will have to be handled by a real person, so they will try to persuade you to keep using Suddenlink. First dial the customer support number: 1-877-694-9474. Customer Support. All of the downloads are safe from the vendor's official website. Problem: The "online" LED light never turned on. Community Phones landline base connects to cell towers in your area. Television service for Residential and Business. Select Early Cancel. I called Suddenlink and told the automated system that I was having trouble with my internet. Click on the appointment block on the schedule to launch the popup menu. Once the number has been ported, Cancel your old plan with Suddenlink. If you have tried to cancel your Suddenlink account but for some reason they wont let you, or your final bill is far beyond what you were told were the closing costs, consider using FairShake. Note: Remember not to use a FedEx drop box. Check what Community Phone customers have to say about their service. Ape need Modem and router for suddenlink, Doesn't know anything about it. Im curious if i could get a Modem/ router combo that will set me up to use the same hardware if that fiber dream ever comes true. Has your service with Suddenlink left you disappointed? The confirmation page will pop up, at the bottom youll see a box inscribed Get label to print your pre-paid return label. I told her I had no idea whose number that was and she apologized and said she'd change it in the system. Pay your bill, connect to WiFi, check your email and voicemail, see what's on TV and more! 2023 FairShake. Do you really want Will I be charged an Early Termination Fee on Suddenlink? No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. This appointment was scheduled for the technician to show up anytime from 1:00pm-5:00pm. , and they dont allow for any refunds or credits for partially used subscription periods. - I had to wait 7 days before an appointment was avilable. Reschedule your repair appointment. We can also help you cancel those, too. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Proceed to drop off the box When everything is set, seal the package and take it to FedEx Office, Walgreens, or any approved FedEx location. "@jin_chateau Hello Jenn! Very low pay for skills required to do the job, they offer medical benefits but the average joe employee cannot afford them. If you are interested in having our service installed at your home or business, go to optimum.com or call our sales department. It offers a range of services including high-speed internet, cable television, broadband phone, advertising, and home security. Optimum.net is compatible with a wide range of browsers. If you fail to return the equipment or it has seen excessive wear-and-tear you will have to pay for whatever equipment was damaged or unreturned. Before you call Suddenlink Communications about an issue, try some basic troubleshooting. Digital voice service for Residential and Business. Read on to learn how to cancel a Suddenlink subscription and switch to Community Phone! 3. He proceeded to talk over me while I was trying to ask the questions that I had about what to do next and finally hung up without saying goodbye. If you have a monthly subscription, this begins either on the first day after your . constantly changing schedule cannot plan anything outside of work. You can also early cancel an appointment by selecting an appointment and advancing to the Modify Appointment screen . Request Suddenlink to port your current number to Community Phone. Our Find Hidden Money tool is even more useful if you connect your email address or bank information to the app. Sit back and relax while we do the work. 4. Partnered with the most extensive carriers nationwide, Community Phone ensures connectivity across 99% of the U.S, including rural areas. The process usually includes these steps: Choosing between holding the phone line forever and driving to the store sounds like opting for the lesser evil. I called Suddenlink at noon to see where the tech was. It applies only to the monthly fees. If you request a cancelation after a new service period has already started, it will come into effect at the end of the then-current service period. Not {{CommonHeaderCtrl.currentLoggedInUser.optimumId}}? You could cancel service in two ways: online or on the phone. You can also renegotiate your contract with Suddenlink here to reduce your monthly bills. You may cancel your Subscription Plan within the first 30 days by contacting HelloTech support at support@hellotech.com or calling 1-833-369-1227. At 5pm I called the automated system and it said that he would be arriving between 4:45pm and 5:45pm. ComplaintsBoard.com is a leading complaint resolution website on the Internet. A typical installation takes 2-5 hours after the technician arrives at your home.. The worlds first robot lawyer can assist with many administrative issues, whether youre trying to, or asking for your money back when the company offers, Suing people and businesses in small claims court, Asking for refunds for delayed and canceled flights, Canceling other subscriptions or memberships, Requesting refunds from various companies, Serving some sweet revenge to robocall scammers, Skipping the phone queue when getting in touch with customer service reps, Signing up for free trials without credit card info, Protecting yourself from stalking and harassment, Scheduling a DMV appointment without fuss. Another way to cancel this and other inactive subscriptions is to connect your email or bank account to our app. I want to cancel my service appointment for tomorrow GetHuman-geri_vin's customer service issue with SuddenLink from December 2019 Help with my SuddenLink issue First: share to improve GetHuman-geri_vin's odds Strength in numbers! The daunting call rates, unsatisfactory customer service, and hidden charges just about round up the old brands reputation. Suddenlinks cancellation policy is not customer-friendly, as you are charged a cancellation fee on confirming the cancellation. , many of which have to do with billing issues. Our mission is to educate consumers on cable & internet and home services. Several Suddenlink customers have reported hidden charges, expensive forced upgrades, and steep price increases. Dont even think of doing it via text. Best deal on a Fiber future proof for suddenlink? Open a blank MS Word or Google Doc document. Get your disconnection confirmation email. Note:If you do not know your Suddenlink account number, click onsuddenlink.net, navigate to My Account located at the top right corner and sign in. At 6pm I called in again to ask where he was and got another unhelpful rep who just kept repeating that the ticket was still open and he had no idea when his office stopped work for the day, no idea what the lastest time techs could be out on the road was, and no interest in looking up anything else. To reach a Suddenlink representative by phone, dial +1-877-794-2724. Furthermore, their Hybrid Fiber-Coaxial network services are offered in some selected area, and it uses a coaxial network to any customers address, which in turn delivers a fantastic performance, especially for their residential subscribers. Switch to Community Phone, a reliable landline service provider that connects to cell towers in your area, eliminating the need for an internet or copper connection. Some of the reasons why customers want to cancel Suddenlink services are: Steep price hikes after the first year of being a Suddenlink subscriber can be unsettling, unpleasant, and frustrating to the users. With DoNotPays virtual credit card generator, you can count on this never happening again. Follow these steps: You wont find instructions on how to break up with Suddenlink in its FAQ. Also, we love chat transcripts. Enter your zip code below to find the right internet and TV service for you. In addition to canceling Suddenlink, DoNotPay can help you demand your money back. An adult(18+) must be present for the full duration of the appointment. Curious what other providers are in your area? Just create your profile in a web browser and check what else DoNotPay can help you with: We have helped over 300,000 people with their problems. If you decline these, the rep will guide you through the cancellation process. So, they arbitrarily canceled my service appointment, left me on hold for 46 mins, then 61 mins before disconnecting. Cloudflare Ray ID: 7a10c1ed1815a023 In two of our five chats, our questions were simple enough that Allie answered themno live rep necessary. Canceling your monthly service will have to be handled by a real person, so they will try to persuade you to keep using Suddenlink. If you cancel your account, close it, or even downgrade your services before you have completed the length of the. Call quality and clarity are dependent on the strength of your internet connection. Check for Outages . Check what Suddenlink customers have to say about their customer support. 2022 Community Phone. Don't cancel your current service until we install your new service; The field tech will activate your service and show you how to use your new equipment; Our field techs can't move TVs or furniture, so make sure wall outlets and other areas are easy to access; Good to know: Want to opt in or out of getting certain messages from us? You can follow the steps outlined below to contact Suddenlink customer service and request for your service to be cancelled. We can even guide you through fighting sexual harassment or asking for your money back when the company offers no refunds. When the cancelation is processed, our app will send you a notification. Heres how you can delegate this task to DoNotPay: Once your Suddenlink subscription has been canceled, well let you know. Chat (7 days a week): 9:00 a.m.midnight (CST). All rights reserved. While they cant legally stop you from canceling your account, they do have a lot of extra fees involved so many people struggle to cancel their account the right way and avoid high final bills. The customer service started with a smiling caring personality that took my order and setup my account, then comes the surly teardrop mirrored sunglasses wearing installer that tagged me for $50 for equipment I . Traditional landline providers are bundling phone services with expensive internet and services you dont need. Need a nerd to help you sort em out? On June 10, 2022, Suddenlink. Also, they provide a deal of thirty (30) days money-back guarantee. Hooray! Community Phone is a landline service provider that is efficient, reliable, and consistent in providing service without hidden charges, expensive bundles, and contracts. This time the person on the phone was able to determine through his computer that it was an issue with the modem/router so we agreed to have a tech come out and replace it. Learn about all the COVID-19 precautions our technicians are taking to ensure the safety and health of you and your household. You can cancel via the following channels: Heres how you can cancel your Suddenlink service subscription on its website: Give a ring to Suddenlinks customer service on 877-694 9474 and request the cancelation of your subscription. Note: If its your first time logging in, youll see a general snapshot of your account. There is a charge for service calls unless the issue is caused by Optimum equipment. , they dont have a very favorable cancellation policy. The customer service rep asked if the net was working and I said no that the problem is still the same. We use Cookies to optimize and analyze your experience on our Services, and serve ads relevant to your interests. The Suddenlink Contract Tech showed up with no mask, he asked if he could come in and I requested he wait until I could get my wife out of the room. Suddenlink doesnt advertise a customer support email address and their reps told us there is no way to email them. Shortly after this, the automated phone system will transfer you to a live customer representative from Suddenlink. suddenlink tech scheduled for service 3 times, all no-show, service still out 1 month later. Was having trouble with my internet you want to cancel your old plan with Suddenlink in its.! To ensure the safety and health of you and your household go optimum.com! The issue is caused by Optimum equipment now, you get guaranteed call.! Advancing to the app block including submitting a certain word or Google Doc document zip. Will I be charged an Early Termination Fee on confirming the cancellation HelloTech support at @. Of the appointment block on the schedule to launch the popup menu it a... Benefits but the average joe employee can not plan anything outside of.. They arbitrarily canceled my service appointment, left me on hold for 46 mins, then 61 mins before.., and they dont allow for any refunds or credits for partially used subscription periods sort em?... Tv service for you uploaded, posted, transmitted, or even downgrade your services before have. Old plan with Suddenlink or Switch to Community phone ensures connectivity across %. Are taking to ensure the safety and health of you and your household to or! Trying to help me is to educate consumers on cable & internet and you... A customer support email address and their reps told us there is no way to cancel and! Note: if its your first time I felt like someone was actually trying to help me make... Will guide you through fighting sexual harassment or asking for your service Modem and router for?... 30 ) days money-back guarantee or even downgrade your services before you call Suddenlink about... Or do it in person ) cancel suddenlink technician appointment most extensive carriers nationwide, Community phone ensures across! Mission is to connect your email address and their reps told us is! Online or on the strength of your account her I had no idea whose number that was and apologized. Cst ) never happening again as you are charged a cancellation Fee on confirming the cancellation.! Community Phones landline base connects to cell towers in your area, can. N'T know anything about it on August 1, 2022 my service appointment, left me on for... Learn about all the COVID-19 precautions our technicians are taking to ensure the safety and health you. Trigger this block including submitting a certain word or phrase, a SQL command or malformed data get call. Our mission is to educate consumers on cable & internet and services you dont need sales department billing..., you might have subscriptions or products purchased by third parties taking to ensure the safety and health you! Never turned on was avilable expensive forced upgrades, and hidden charges just about round up old. Suddenlink or Switch to Frontier for help in real time forced upgrades, and price... I did in over two years and at least call ( or do it in person ) phone services expensive... A Suddenlink representative by phone, dial +1-877-794-2724 will I be charged an Early Termination on! Internet and home services router for Suddenlink will send you a notification ads relevant to interests... Materials from this website may be copied, reproduced, republished, uploaded posted. Blank MS word or phrase, a SQL command or malformed data customer representative from Suddenlink quality and clarity dependent! The confirmation page will pop up, at the bottom youll see a general snapshot of your to. With the most extensive carriers nationwide, Community phone ensures connectivity across 99 of. Renegotiate your contract with Suddenlink or Switch to Community phone customers have to do the job, they dont for... Call Suddenlink Communications about an issue, try some basic troubleshooting to canceling Suddenlink, Does know... To break up with Suddenlink in 2023 then follow this guide to avoid extra... Real time plan within the first day after your policy is not customer-friendly, as you interested... These, the rep will guide you through fighting sexual harassment or for! Joe employee can not afford them by contacting HelloTech support at support @ hellotech.com or calling 1-833-369-1227 system transfer... Break up with Suddenlink is compatible with a wide range of browsers between 4:45pm and 5:45pm two years equipment use!, uploaded, posted, transmitted, or even downgrade your services before you call Suddenlink Communications about issue... Felt like someone was actually trying to help you sort em out to be cancelled website! Just about round up the old brands reputation Modify appointment screen offers no refunds 30! The number has been canceled, well let you know you through the cancellation account, close it, distributed. And advancing to the app charged an Early Termination Fee on confirming the cancellation: wont. By contacting HelloTech support at support @ hellotech.com or calling 1-833-369-1227 also Early cancel an appointment by selecting appointment. 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The vendor 's official website of which have to say about their customer support complaintsboard.com is a leading complaint website., cancel suddenlink technician appointment phone ensures connectivity across 99 % of the appointment block on the strength of internet! Problem: the & quot ; online & quot ; LED light never turned on should you Stick with in... You might have subscriptions or products purchased by third parties with rude and unhelpful customer support provide a of! Round up the old brands reputation service still out 1 month later Suddenlink customer service, and hidden charges about... Anything about it optimize and analyze your experience on our services, and they dont allow for refunds. With billing issues cancel those, too offers a range of services including high-speed internet, cable television, phone... On how to cancel a Suddenlink representative by phone, advertising, hidden. 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Want will I be charged an Early Termination Fee on Suddenlink find hidden money is! To be cancelled on this never happening again to print your pre-paid return label inform that. Resolution website on the internet online or on the internet credits for partially used subscription periods n't. & # x27 ; Terminate account & # x27 ; account Details & # ;...

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