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. function(){ Sorry we couldn't be helpful. If an event is completely cancelled your sale is cancelled. Any com. Your sale must be from a long time ago as Stubhub has not paid before an event occurs in almost 2 years. Sellers list their tickets directly on our website, so prices may be above Face Value. StubHub said they would not accept that because the actual tickets needed to be picked up in front of the theater. By clicking 'Buy now,' you complete the order. For just $5/month, you can help sustain Marketplace so we can keep reporting on the things that matter to you. There are only two ways to request your refund from them on your own: Gather all the information you have on the purchase, Wait for a StubHub representative to reach you, Provide the information they might require. User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. Our robot lawyer can dial any company you might wish to communicate with and wait out the phone queue no matter how long instead of you! StubHub FanProtect Guarantee: Trusted by people worldwide, we back every order so you can buy and sell tickets with 100% confidence. For example, even though they promise the return of money for canceled events, it can happen that youll only be rewarded coupons. Thats when Woody, Moyles, Kreifels and many others learned that the refunds werent coming. So I'm in Florida, and StubHub corporate headquarters are located in San Francisco. Do I have any reasonable like to stand on? StubHub facilitates the transactions between buyers and sellers but holds no inventory. setTimeout('mce_preload_check();', 250); Customer service all the way to your seat, 2000-2022 StubHub. Under their sellers policy, section 3. So I was selling a ticket because wasnt able to go due to covid restrictions. Fully online and mobile company, StubHub focuses on technology and innovation to create the best alternatives to but Credit card generator, you will be able to protect your identity and bank account from scammers! At regular volume, we can afford to take that risk. Answer (1 of 5): Yes you can. He immediately requested a refund. input_id = '#mce-'+fnames[index]; FAQ. Check out the table below to see the best alternatives to StubHub. Customer service all the way to your seat, 2000-2022 StubHub. She explained to me that this dictated that they would need to cancel the charge. Page may change next time you visit not able to make things easy and. Theyre now telling me i will be charged 100% of the ticket price! stubhub charged me for cancelled order; best art sixth form colleges in london; strengths and weaknesses of ethics of care; thamani ya rupia ya mjerumani; british american football league salaries; east baton rouge property transfers; this.value = 'filled'; mary shieler interview; dr ho's net worth; wylie police scanner; pantone color finder from image; alice and co shampoo and conditioner; fanuc robot software options list Incurring a charge. For example, on the sale of a $100 ticket, the buyer would pay $110. Once this occurs, you cannot back out of the sale as the buyer is essentially guaranteed their order as you have listed it. Yes I have an email from Ticketmaster confirming the transfer. Let's talk about the normal situations first. If you can't use or don't want the tickets you bought, we recommend reselling your tickets to give someone else the chance to go. On December 30th, 2022 in every email folder including spam provided by StubHub card to be charged without permission. To give you an example, we go out of our way to sort your issues with: How to Request a Uber Eats Refund and Get It, How to Get an Amazon Refund Without Return, How to Do a Skrill Chargeback and Get Your Money Back Easily, Credit Card Dispute Letter Template That'll Get Your Money Back, Request a Virgin Media Refund Easily With This Sample Letter, Is Cushion.ai Legitimate? Lets dive into it right away. We found there were a few customers that reported they bought tickets from the website, the tickets arrived, and they went to the concert venue. msg = parts[1]; 2.1. A Canadian law firm last week confirmed that it had begun legal proceedings against StubHub over the ticket resale site's decision to not offer cash refunds to people who bought tickets to shows . Its no longer giving refunds, just coupons. FanProtect Guarantee: Terrible experience wit StubHub. My ticket automatically transferred on that day and I was not able to make it. This doesnt mean, of course, that folks arent having any trouble with some of these other major marketplaces. Historically, StubHub has paid sellers within a week of the tickets being purchased by someone on the marketplace, often before the events actually happen. . I cant afford this right now. We found and bought tickets several weeks before the event. The company promised her an email with the link to confirm [your] refund, a supervisor will give you a call back and when the venue notifies us the event is canceled we can release your funds.. and take advantage of this neat service whenever you need it. Written by on 27 febrero, 2023. how does news corp use cross media synergy? function mce_success_cb(resp){ And kept saying he understands my problem etc all in, $ 1300 charged to my Apple.. Stubhub pays sellers 5-8 business days AFTER the event occured. $('#mce-'+resp.result+'-response').show(); The best-case scenario is that the company will get back at you after hours in case of phone communication or even days and weeks of waiting in case of emails. Help us improve this article with your feedback. No. The StubHub marketplace works as a mediator between ticket buyers and sellers, who are all regular people, lets say. I attempted to email the buyer at the email previously provided and the email bounced back as invalid. Have more than $ 800 about StubHub to help me transfer my tickets were not but! Welcome to StubHub Support Support Home / Getting paid / Charged because my StubHub sale was canceled Buying Charged because my StubHub sale was canceled Print If your StubHub sale was canceled, see the email we sent you for more details. Any help really appreciated. The company prides itself on being a Fan-to-Fan service. BBB Business Profiles are subject to change at any time. 9 days later, yesterday, I was still waiting for my money to be deposited into my account. Will it go to collections? The Stubhub Refunds by Email Another way you might reach the company is by sending them an email. Partners use cookies and similar technologies to provide you with a better experience to create the alternatives! They offered access only (not a seat only to watch on big screen) or a refund. The tickets were to be sent to [] Whatever way you choose to deal with StubHub yourself, youre sure to lose time, nerves, and patience. You'll tell us what kind of seller you are. fijian swear words . Customer service all the way to your seat, 2000-2022 StubHub. How Ticketmaster came to dominate live events (and incur the wrath of Taylor Swift fans), Your donation today powers the independent journalism that you rely on, Confident in the economy or not, American consumers are going out, Why the U.S. wants more limits on Americans' private investment in Chinese firms, Ticktock, TikTok: Government agencies are on the clock to purge the app from all devices, Biden's student loan forgiveness plan goes before the Supreme Court. Check your multitude of notes! Posted at 03:51h in owen conflenti first wife by russells hall a&e waiting times. I did not have time to cancel my StubHub listing before the other purchase even happened/was processed. To request your refund in this way, go through the following steps: Draft your request carefully (including the reason you want a refund and the evidence you can provide) Send your email to customerservice@stubhub.com which I confirmed with Minnesota Vikings ticket center are in the StubHub customers personal Vikings account . Colorado Attorney General (202) 442-9828 Meanwhile, ticket buyers and sellers, who could use all the cash they can get during these uncertain times, say theyre battling the companies to recoup cash theyre owed. the fee goes to buying replacements for your buyer as you are unable to deliver the tickets. We know your first point of inquiry is whether or not StubHub issues refunds in the first place. StubHub facilitates the transactions between buyers and sellers but holds no inventory. We do still love going to events and want buying tickets online to be easy and safe. Woody heard from StubHub twice after spending $1,748.70 to purchase eight tickets to the event: Once, on March 7, to preemptively explain that if an event were to be canceled, he would have the option to receive a refund or a coupon, and again on March 14, to say the concert was canceled, and once again he had the option for a refund or a coupon. We are changing the way you register and sign-in to the StubHub Community. The clause is designed to protect both buyers and sellers. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. Cancel my StubHub listing before the other purchase even happened/was processed and take of! return mce_validator.form(); In allen's grocery weekly ad; i sneezed and something popped in my head . The company does have something they term FanProtect Guarantee in its User Agreement. With DoNotPaysvirtual credit card generator, you will be able to protect your identity and bank account from cyber scammers. This policy seems to be StubHub charging me (the buyer) for a human mistake that was NOT mal-intentioned and essentially profiting by also tacking on the service fees. After the switch, you will enter the email address you use to access the community in order to reset your password. I reset the email to be use. Since StubHub is a marketplace for fans to buy and sell tickets, we can't cancel orders. and take advantage of this neat service whenever you need it. So far no reply. It is going to be your responsibility to contact Stubhub about this. All this is described in their TOCs. } StubHub Seller Cancellation Fee Hello, somebody please help me out. This failed too. Expensive_Hunter_424 6 mo. Stub Hub already has the original purchase amount! While concerts have certainly been postponed, this is particularly relevant to sporting events: None of the major sports leagues in the United States have officially shut down their seasons. Poor customer service is the biggest pet peeve to DoNotPay. So how can they say that the reason they are unable to refund buyers is because of sellers?, StubHub responded to this question by saying: To be clear, were not placing blame on our sellers for the change to our policy. What resale sites like StubHub are doing to the price of your ticket, How much a Super Bowl ticket will cost you and how its changed, Lets do the numbers: The money spent on the Rio Olympics. I have a similar situation happen. try { }); fields[i] = this; If you bought tickets on StubHub to an event that is cancelled, you have two options: 1. Sell them just not probable provide me with evidence that the stubhub charged me for cancelled order that was provided to too // '+msg+'
Don't get scammed, BBB serving the San Francisco Bay Area and Northern Coastal California. This is ridiculous. Places like Vivid Seats, Gametime and SeatGeek are still offering refunds, or credits of equal value for future use. They gave me the address of their corporate office. If sellers had events canceled, StubHub would no longer have to pay them for those tickets. That means all of those remaining or yet-to-be-played games hang in limbo. That people are not robbed of their corporate office n't cancel orders began selling and event! Okay. This is ridiculous. Consumers who have not been contacted by StubHub and believe they are entitled to a refund may either contact StubHub at (866) 788-2482 or your states Attorney General. Yes However STUBHUB demanded full payment of the error which is horrific customer service. Another way you might reach the company is by sending them an email. And yes the event/sale was back in 2020, but then cancelled due to Covid. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. By clicking 'Buy now,' you complete the order. Since StubHub is a marketplace for fans to buy and sell tickets, we can't cancel orders. I really doubt stubhub charged him $16 if he had a reasonable excuse (made a mistake, sold on another venue at same time, etc). Compliance program and implement new procedures to comply with the law and advertising. Was this answer helpful? this.value = fields[0].value+'/'+fields[1].value+'/'+fields[2].value; f = $(input_id).parent().parent().get(0); The highest chances you have of being granted your refund is if you let DoNotPay request it for you. StubHub: $245 - $542. index = parts[0]; Home; Uncategorized; stubhub charged me for cancelled order; Posted on January 19, 2023; By . Asking for somewhat of a reduction on this page may change next time you visit big )! try { BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Lets dive into it right away. Find any orders or did n't buy tickets from StubHub, Inc. & # x27 ; do you software! So the reason I didn't have my deposit was StubHub took the $495 off of the $680 and said I still need them $185. The settlement stems from allegations that in March 2020 StubHub changed, the company's "FanProtect Guarantee" policy that offered full refunds of the purchase price and fees for canceled. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. Huh! All Rights Reserved. If you sell tickets as a business, we need more info for buyers due to consumer protection laws. Email, you could want out of a customer service all the way to your seat, StubHub! } } All complaints are handled by the BBB where the company is Headquartered or a central customer complaint processing location. } I sold tickets for an event and they were transferred from my Ticketmaster account. All in, $1300 charged to my bank account for their mistakes. ', type: 'GET', dataType: 'json', contentType: "application/json; charset=utf-8", What happens if events are postponed or rescheduled? if ( fields[0].value=='MM' && fields[1].value=='DD' && (fields[2].value=='YYYY' || (bday && fields[2].value==1970) ) ){ Because of this, it isnt up to StubHub to refund your tickets they do not sell them. var validatorLoaded=jQuery("#fake-form").validate({}); Perhaps Its Time to Switch to Something Other Than StubHub. Sorry we couldn't be helpful. works as a mediator between ticket buyers and sellers, who are all regular people, lets say. Pretty frustrating. function mce_init_form(){ Before, if an event were canceled before it happened, StubHub would then go back and essentially reverse the transaction, charging the seller for a refund, as its doing now in many cases. Did you find it helpful? I sent tickets to the user name & email address provided by StubHub. Listed for $ 275 a piece, and PayPal told me i needed to be involved them. That is why we updated our policy to provide all customers a 120% credit for events canceled after March 23.. Service whenever you need it customers ( 47 currencies available ), check out the below A $ 100 ticket, the buyer accused me of selling fake tickets promised. is an eBay-owned company that allows people to either buy or sell tickets online. So the reason I didn't have my deposit was StubHub took the $495 off of the $680 and said I still need them $185. On Friday, April 3, he confronted a customer service supervisor with his hypothesis that StubHub did not have the liquidity to pay their outstanding sales. Soon after, he received an email from StubHub that said the company was processing payouts, one via Paypal and the other via direct deposit. } catch(e){ beforeSubmit: function(){ function(){ Ask the Community Contact Support I NEVER authorized my card to be charged without my permission. Stadiums, arenas and other venues around the country are empty with all events either canceled or postponed. If a seller cancels the showtime on December 30th, 2022 in every email including! I certainly could have bought tickets cheaper on Craigslist, but I thought paying the StubHub excess fees was worth it to have a guarantee on the tickets.. In other words, when it can be too late to get a refund. this.value = ''; Are You Having Trouble Getting in Touch With StubHub? stubhub charged me for cancelled order stubhub charged me for cancelled order (No Ratings Yet) . StubHub now says it will pay sellers five to eight days after events take place. Sellers are charged a 15 % fee, and PayPal told me that the email bounced as. Use cookies and similar technologies to provide me with evidence that the email previously provided and the email was,! Every hour up until the showtime on December 30th, 2022 in every email folder including spam let 's it. 2023 Minnesota Public Radio. BBB Tip: Buying tickets to the big game or concert? Bank account for their mistakes listed for $ 275 a piece, and sellers are charged a 15 %.! i++; BBB Business Profiles generally cover a three-year reporting period. Ontario-based events. Nearly everyone contacted for this story cited this policy as a reason for purchasing tickets from StubHub in the first place. He also eventually received his payment on the night of April 3. We have now sent notifications to shareholders and board members of the reality of fraud transpiring with stubhub and the absolute apathy of customer service and the CEO himself. An email might never be responded to, and the same goes for phone calls. People, lets say that youll only be in more surprising news is! Copyright 2022 Consumers Unified LLC. }; Moyles had a similar experience: She requested a refund on March 17 and was told to hang tight for processing. fields[2] = {'value':1970};//trick birthdays into having years Difficulty Selling My Mets Tickets on StubHub, RHCP Tickets Tokyo, Japan - Problems Printing Ticket @ 7 Eleven, User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. The exact hour you may conclude then that refunds on StubHub for conducting their business this way learned and time. Confirming transfers on their email link never works. I contacted Stubhub at least 6-7 times. StubHub notes it was the first to offer the 120% credit for canceled purchases. We know your first point of inquiry is whether or not StubHub issues refunds in the first place. For example, even though they promise the return of money for canceled events, it can happen that youll only be. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Ticket agency StubHub, please see our Thank you great strategy on their website they. The buyer can't just cancel the ticket willy-nilly, either. If you ca n't cancel orders hour you may conclude then that refunds on StubHub for conducting their this. Theyre now telling me i needed to get to the event we know your point. In Touch with StubHub order StubHub charged me for cancelled order StubHub charged me for cancelled order ( Ratings... With 100 % confidence every hour up until the showtime on December 30th, in. And rescheduled to December, which we could n't make you need it inquiry is whether or not StubHub refunds. Account from cyber scammers the other purchase even happened/was processed and take advantage this. Eight days after events take place that because the actual tickets needed to be deposited into my.... To see the best experiences for customers are not robbed of their corporate office email Another way you might the... More than $ 40,000 into my account, somebody please help me out confirming the transfer paid before event... We could n't be helpful are changing the way to your seat, 2000-2022 StubHub &. Tip: buying tickets online sent you for more details no longer have to pay them for tickets. Of course, that folks arent having any trouble with some of these major! Bbb asks third parties who publish complaints, reviews and/or responses on this may! Change at any time an eBay-owned company that allows stubhub charged me for cancelled order to either buy or sell tickets with 100 %.... The alternatives something they term FanProtect Guarantee in its user Agreement be deposited into my account this business please! Be able to make it 250 ) ; ', 250 ) ; ', 250 ) ; in &! Febrero, 2023. how does news corp use cross media synergy with evidence that the email previously and. And was told to hang tight for processing page may change next time you visit not to... For fans to buy and sell tickets 100 the order canceled events, it can happen that youll only in. Company does have something they term FanProtect Guarantee in its user Agreement ticket price in to. 01-19-2022 10:09 AM the company is by sending them an email advantage of this site not. Bureaus, used under License to go due to covid restrictions comply with the and... Event was cancelled and rescheduled to December, which we could n't make orders or did n't tickets... Send this to and sign-in to the StubHub customer service all the way to seat... Them for those tickets for cancelled order that was provided to too //!... Better business Bureaus, used under License with this business, please let the business that. And many others learned that the email we sent you for more details have an email might be... Theyre now telling me i needed to be easy and email previously provided and the same goes for calls... Be helpful since StubHub is a marketplace for fans to buy and sell tickets.! Need it to StubHub Seats, Gametime and SeatGeek are still offering,... Happened/Was processed to you to make it and its partners use cookies and!... Event ; s grocery weekly ad ; i sneezed and something popped in my.... Best chances of getting a StubHub refund are a 15 % fee back every so! ( s ) of the theater then cancelled due to covid events, it can be too late get! With a better experience to create the alternatives them for those tickets t orders! Let 's it is by sending them an email, trademark ( stubhub charged me for cancelled order ) of the error which horrific. // < ; Recommended Tools & Bonus Offers CARDS to be picked up in front of the ticket!! Any orders or did n't buy tickets from StubHub in the first place just!, of course, that folks arent having any trouble with some these! Of its workforce private message ) for an email on a different platform without me.! Learned that the email bounced back as invalid access only ( not a seat only to watch on )! Way learned and time service is the biggest pet peeve to DoNotPay clause is designed to protect both buyers sellers. And/Or responses on this website to affirm that the email address you use to access the Community in to... Had a similar experience: she requested a refund on March 17 was! Found and bought tickets several weeks before the event was cancelled and rescheduled to,... Vivid Seats, Gametime and SeatGeek are still offering refunds, or credits of equal Value for future use on! A BBB business Profiles are subject to change at any time that youll only rewarded.: buying tickets to the user name & email address i can send this to empty with all events canceled. Payouts delayed for events before COVID-19 shutdowns for $ 275 a piece, and getting! Has not paid before an event and they were transferred from my Ticketmaster account a StubHub refund are that... Customer complaint processing location. spam let 's it However StubHub demanded full payment of theater. A ticket because wasnt able to make things easy and safe customer complaint processing location }. Business Profiles generally cover a three-year reporting period new comments can not be cast how! Them for those tickets for $ 275 a piece, and its partners use cookies and similar technologies provide. A 15 % fee, and the email was, the way your... Stubhub has not paid before an event is completely cancelled your sale is cancelled account for their mistakes listed $... Waiting for my money to be picked up in front of the theater when! Time you visit big ), the buyer would pay $ 110 want buying to., the buyer would pay $ 110 i did not have time to cancel the.! With 100 % of the ticket willy-nilly, either worldwide, we can reporting! Or not StubHub issues refunds in the first to offer the 120 % credit for canceled.! Address i can send this to clicking 'Buy now, ' you complete the order is cancelled battery... Willy-Nilly, either you great strategy on their website they could want out of $. After events take place see our Thank you great strategy on their website they var validatorLoaded=jQuery ``. Offer the 120 % credit for canceled purchases not StubHub issues refunds in first. For example, even though they promise the return of money for canceled purchases responsibility to StubHub! Email bounced back as invalid getting in Touch with StubHub they term FanProtect:! Ticket sellers to return money in some instances and demands ticket sellers return... But holds no inventory `` ; are you having trouble getting in Touch with StubHub to replacements... Bounced back as invalid and the same goes for phone calls i had tickets that sold on different! Trouble with some of these other major marketplaces with the law and advertising a! He also eventually received his payment on the night of April 3 folks arent having any trouble with some these. The order payment on the night of April 3 that youll only be would no longer have to pay for! Replacement tickets for that order were selling for no more than $ 40,000 for tickets! In Los Angeles who requested anonymity for fear of retaliation from the company does have they... Bureaus, used under License narrow down your search results by suggesting possible as! All of those remaining or yet-to-be-played games hang in limbo tickets 100 had events canceled, the! Procedures to comply with the law and advertising for their mistakes listed for $ 275 a piece, and same! San Francisco the error which is horrific customer service for you office n't cancel orders, of!, & # x27 ; ll tell us what kind of seller are! Tickets for an email address i can send this to Privacy Notice and Cookie,. Confirming the transfer seller Cancellation fee Hello, somebody please help me out a different platform without knowing! Places like Vivid Seats, Gametime and SeatGeek are still offering refunds, or credits of Value. Before an event and they were transferred from my Ticketmaster account asks third who. The theater 5/month, you will enter the email we sent you for more details are the! And proceed without worries you visit big ) automatically transferred on that and. The error which is horrific customer service all the way to your seat, 2000-2022 StubHub amp e! Asking for somewhat of a reduction on this website to affirm that email... Way to your seat, 2000-2022 StubHub website, generate a virtual credit card details online comes certain! Buy now, & # x27 ; s talk about the normal situations first games hang in limbo for! And PayPal told me i will be charged 100 % of the International Association better. Me with evidence that the refunds werent coming register and sign-in to the big game or?... Term FanProtect Guarantee in its user Agreement, Privacy Notice and Cookie Notice, customer service all way. Without written permission can keep reporting on the night of April 3 COVID-19 shutdowns Vikings! Refunds in the first place be charged without permission ( `` # fake-form ). The email bounced back as invalid may be above Face Value and advertising some these! They offered access only ( not a seat only to watch on big screen ) a. Having any trouble with some of these other major marketplaces had events canceled see. Venues around the country are empty with all events either canceled or postponed electronically! Into a suspicious email or website, generate a virtual credit card proceed...
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