Viking Cruises' Risk-Free Guarantee Policy NEW [Temporary] Policy: The Risk-Free Guarantee allows guests to change their cruise date up until 14 days before their planned departure?and Viking will waive any fees. Crew Vaccinated? This review was chosen algorithmically as the most valued customer feedback. Yes, of September 5, on all sailings excluding those starting, ending, or calling on ports in Australia, Canada or Greece. Further, you waive all moral rights you may hold in a photo you may submit to VRC or the Carrier, in favor of them and anyone they allow to use the photo. can assert criminal jurisdiction in all these circumstances. Who Needs to Be Vaccinated: All passengers, with the exception of young children that are currently not eligible to receive the vaccine, at least in 2022. Share your photos and videos with others to prove the truth of your words. 0000046809 00000 n Yes, as of September 5, 2022, on most U.S. and European sailings, excluding cruises that call on Canada, Bermuda, Greece, Australia and New Zealand. No - no exceptions. Cancellation fees also will apply to changes to departure date; substitutions of itinerary; Most transportation services, including the vessels and motorcoaches, are not equipped with elevators or wheelchair ramps. Unvaccinated passengers 12 and over will need to present proof of a negative COVID-19 test, and pre-cruise tests may be required to embark in countries like Canada. As of September 1, 2022, booster shots are no longer required but are recommended (boosters are still required on extended itineraries in Antarctica). Spin and sip world-class Gewrztraminers and Rieslings along the French Route des Vins. Is A Pre-Arrival COVID-19 Test Required? 0000034310 00000 n Are Any Unvaccinated Passengers Able to Sail? Please Note: 1) Terms & Conditions for Risk-Free Guarantee Future Cruise Vouchers can be found here. No. Masks and Physical Distancing Requirements: Face masks are optional on board for all vaccinated passengers. Who Needs to Be Vaccinated: Effective September 5, unvaccinated passengers can sail on most voyages from Europe and the U.S, excluding sailings that call on ports in Canada, Bermuda, Greece, Australia and New Zealand. Anyone who wishes to obtain their own visas for Cambodia and Vietnam should make sure to get a single-entry visa for Cambodia and a double-entry visa for Vietnam (Vietnam and Cambodia e-visas may not be used with this itinerary). Call a Viking Expert at 1-800-2-VIKING or see your Travel Advisor. 0000017297 00000 n Are Any Unvaccinated Passengers Able to Sail? Who Needs to Be Vaccinated: Passengers on voyages 16 nights or over in length, or those that visit Canada, Greece or Australia, will need to be fully vaccinated as of September 6, 2022. The complaint has been investigated and resolved to the customers satisfaction. You have 1 items Non-U.S. Possibly, depending on the rules set forth for air travel of the country of departure. The Frosch travel representative informed us that we could alternatively apply all prior payments to the "Heart of the Delta" cruise on the Mississippi river and thereby alleviate the Covid-19 concerns regarding the Rhine Getaway cruise in Europe. Who Needs to Be Vaccinated: Passengers aged 5 or over must be fully vaccinated against Covid-19. Viking has refused to honour the cancellation, taking the position that a notice given on January 31, 2022, after we had paid in full, means that the cancellation policy does not apply. Viking recommends but does not require a pre-departure COVID-19 test, unless one is required by the destination. Since further Viking cruise suspensions were a likely possibility pending the Covid-19 variant status, Frosch indicated we have an option to move the cruise to July, 2022. Is A Pre-Arrival COVID-19 Test Required? Now, let's talk about their insurance, another $1, 838. A small number of passengers may be exempt on religious and medical grounds. If required as a condition of entry into the country of embarkation. No, except in ports where pre-testing is required. ST42496CST No. For Further Assistance If you have any questions or need further information please contact Reservations at 1-877-523-0579 or email customerrelations@vikingcruises.com, Monday - Friday, 6:00 AM - 6:00 PM; Saturday and Sunday, 7:30 AM - 4:00 PM, PT. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. You can't get cash once you accept a . Passengers aged 5-17 years who are not fully vaccinated must take a Covid 19 lateral flow/antigen test in the three days before, or on the day of departure. Other Restrictions: Cunard is currently not allowing passengers who are on supplementary oxygen, mechanical ventilatory support (except for overnight CPAP for sleep apnea), or who are on dialysis, from sailing at this time. Sailings 16 days and longer will still require passengers to provide proof of a negative COVID-19 test. Are Any Unvaccinated Passengers Able to Sail? Masks and Physical Distancing Requirements: Recommended but not required. : For U.S. For the most current Viking River Cruises and Refund Policies, please refer to the Viking River Cruises website or a Viking River Cruises brochure. Is A Pre-Arrival COVID-19 Test Required? You may also contact us by phone at 1-877-668-4546. Are Any Unvaccinated Passengers Able to Sail? 0000004722 00000 n For a missing U.S. national and all serious felonies (homicide, suspicious death, kidnapping, assault with serious bodily injury, sexual assaults as defined by federal laws, firing or tampering with the vessel, or theft of money or property in excess of $10,000) the incident must be reported to the F.B.I. If you have any questions regarding these Terms or the Passenger Ticket Contract, please advise us in writing at Viking River Cruises, Inc., 5700 Canoga Avenue, Suite 200, Woodland Hills, CA 91367. Explore the romantic streets of baroque Heidelberg, medieval Strasbourg and impeccably preserved Riquewihr. Are Any Unvaccinated Passengers Able to Sail? The final dose must be completed at least 14 days before sailing. In 2023, unvaccinated travelers are welcome. We did not cancel any trip in 2021 but rather rebooked and postponed our trip to 2022 as explained and recommended by Frosch Travel. Is A Pre-Arrival COVID-19 Test Required? We understand that some of our guests might be hesitant about making a cruise reservation or traveling at this time. Viking Cruises Cancels 2022 Kiev And Black Sea Sailings. It also provides $100,000 of medical coverage and $100,000 of medical evacuation coverage along with trip interruption, baggage coverage and trip delay. By proceeding, you agree to Cruise Critics, Vaccines, Masks and Testing: What Cruise Lines Require Now (2022). Unvaccinated sailors are required to bring a negative COVID-19 test taken within 72 hours, or at the terminal for a fee of $75 on their embarkation date. Individuals looking to obtain additional information regarding the features of each travel plan component, please contact Trip Mate at 1-866-303-1165. This complaint was posted by a verified customer. Pre-Cruise Covid-19 testing is no longer required. It was explained the vouchers are based on the booking in 2021 which, under Viking terms, is considered a "new booking" and deemed a cancellation by the customer under the language of the Traveler Contract. Stay current with special offers, news and destination-focused content. Are Any Unvaccinated Passengers Able to Sail? Risk-Free Guarantee: How it Works Is A Pierside, Pre-Embarkation COVID-19 Test Required? Viking River Cruises - The cruise that never was, Viking River Cruises - Breach of contract, Viking River Cruises - Additional cost to correct their travel arrangement mess, Viking River Cruises - Customer satisfaction. All vessels and motorcoaches are equipped to European standards. Risk-Free Guarantee: How it Works Who Needs to Be Vaccinated: All passengers aged 16 and over must be fully vaccinated, including a booster shot if the intial doses of vaccine were over 270 days prior to sailing. Only passengers aged 5-17 years who are not fully vaccinated will need to take a COVID 19 lateral flow/antigen test in the three days before, or on the day of departure. Who Needs to Be Vaccinated: All passengers 18 years of age and over. Is A Pre-Arrival COVID-19 Test Required? Yes, passengers aged under 17 (with testing). If more than 270 days have passed since the final required dose of the initial vaccination series, passengers must show proof of having received a booster shot. Yes, vaccination is not required for passengers under 12; however, they must present a negative PCR test taken within three days of departing for their Tauck trip. Are Any Unvaccinated Passengers Able to Sail? 0000002091 00000 n 0000005615 00000 n Acceptable Vaccines: Passengers can have two doses of Pfizer, Moderna, AstraZeneca, Sinopharm or Sinovac; one dose of Johnson & Johnson; or mixed doses of AstraZeneca with Moderna or Pfizer; and mixed doses of Pfizer and Moderna. Is A Pre-Arrival COVID-19 Test Required? On international voyages that embark or disembark in the United States we are required by federal law to report on board felonies and missing U.S. nationals to federal agencies. Some Cruise Lines Drop Pre-Departure COVID-19 Testing on Selected Ships, Destinations, World Explorer (Photo: Atlas Ocean Voyages), Carnival Welcome Home(c)2021 Robert Mihovil6481 (lower res), Celebrity Edge (Photo: Celebrity Cruises), Norwegian Getaway (Photo: Norwegian Cruise Line), Paul Gauguin (Photo: Paul Gauguin Cruises), Expedition lines protect the environment (Photo: Ponant), Seabourn Ovation (Photo: Seabourn Cruises), M/V Victory II cruises in Montreal, Quebc (Photo: Victory Cruise Line), Avalon Envision (Photo: Avalon Waterways), Viking Helgrim on the Douro River (Photo: Adam Coulter). If you are traveling with us to Australia, Egypt, Cambodia, China, India, Jordan, New Zealand, Sri Lanka, Turkey, or Vietnam, you will need a visa. We hope that the flexibility provided by this guarantee truly puts your mind at ease when it comes to the decision of whether or not to travel. Passengers are required to meet the requirements of entry to the country in which they are embarking on their Emerald Cruises river cruise. Masks and Physical Distancing Requirements: Masks are optional. Is A Pierside, Pre-Embarkation COVID-19 Test Required? Guests must arrange with a shore side company to regulate their oxygen regulators and cylinders for extended itineraries. Cruise lines have continued to modify their vaccination and testing policies surrounding COVID-19. As shown below, the Viking Protection Plan provides a Cancel For Any Reason waiver which will provide a refund of the total trip cost up to a maximum of $187,500. In all, we are out the money. Yes, passengers aged 4 and under. having COVID-19, the guest shall be offered to rebook the cruise to a later date free of charge or cancel in line with current policy. 20222024 OCEAN, The only way we can get a cash refund from, Since half of our party have not received a Covid 19 vaccination, we decided to switch our, how to transfer tickets from google pay to apple wallet, chicken wing chicken wing hot dog and baloney, why are piper and sophie not friends anymore, why are churches leaving the united methodist church, homing cycle is not enabled in your grbl settings. Is A Pierside, Pre-Embarkation COVID-19 Test Required? No, passengers must carry out the pre-arrival test. No, beginning September 9. This allowed Viking to retain the majority of our payment since December 2019. On January 7, 2022, Viking confirmed our new booking for our June 25, 2022 embarkation on the Mississippi Delta cruise. CHANGES AND CANCELLATION BY US B1. Thank you in advance for your prompt attention to this issue. Viking has announced an expansion of its Egypt fleet by way of a new state-of-the-art river vessel: Viking Aton. : Yes - vaccinated and boosted. Select Transatlantic crossings are also exempt; proof of full vaccination will be required for all remaining 2022 transatlantic crossings. No. You grant to VRC, the Carrier and their affiliates a non-exclusive, royalty-free, transferable, sublicensable, perpetual, worldwide license to photos, videos and other visual or audio portrayals of you in any pictorial medium of any nature (collectively, the photos) you may submit to VRC or the Carrier, or any portion of your photo, in any manner or media whatsoever, (whether now known or hereafter devised), for the purpose of using your photo on any website maintained by VRC or the Carrier or their affiliates, or in any promotional materials distributed by them or in connection with a Viking cruise or travel Services. On Ocean cruises, the ship will obtain the required visa prior to your arrival for Egypt, Jordan, Oman, Qatar and the United Arab Emirates. The final dose must be completed at least 14 days before sailing. 0000006747 00000 n However, I believe the policy is rather onerous. Please note we are unable to secure your reservation until payment is received in full. From: $5,199 - $10,399 pp dbl occ. They offered me a voucher for 125% of my money I had paid for the Iceland cruise. Acceptable Vaccines: Carnival allows entry to anyone who has received mixed doses of FDA or WHO-approved COVID-19 vaccines. Who Needs to Be Vaccinated: Passengers on voyages over 16 nights in length, or those that visit Canada, Greece or Australia, will need to be fully vaccinated as of September 6, 2022. Guests will also be asked to confirm the testing requirements have been met as part of the pre boarding health declaration at the cruise terminal. We had already paid for this cruise, so receiving a voucher didn't affect us. Unvaccinated passengers 12 and up must present proof of a negative COVID-19 test. Guests on sailings under 16 days in length will no longer need to be vaccinated against COVID-19. Do you have a Viking Oceans Future Cruise Credit? Yes, children aged 11 and under. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. We enjoyed the trip so much we decided to try another cruise experience on the Rhine river in 2020 and booked the trip with another couple through Frosch Travel (Frosch). Inspired by the design of the lines Viking Longships, and built specifically for. >54m^m6?YU{. Expires September 30, 2022. Unvaccinated U.S. residents are permitted to sail on U.S. departures to the Caribbean and Bahamas only, in conjunction with a negative COVID-19 test (NAAT or Antigen). Is A Pre-Arrival COVID-19 Test Required? IF WE CHANGE YOUR TRAVEL ARRANGEMENTS BEFORE DEPARTURE B1.1 We hope and expect to be able to provide you with all the services we have confirmed to you in our Confirmation Invoice and/or ATOL Certificate. I hope you can help us out with this situation regarding our requested refund from Viking River Cruises (Viking). You hereby irrevocably assign to VRC, the Carrier and their affiliates all right, title and interest in and to any such photos. The line said it was also evaluating 2022 itineraries that call in Russia with the view to modifying them where necessary. No. Thank you. Cancellation fees also will apply to changes to departure date; substitutions of Fla. As of September 6, fully vaccinated passengers will no longer be required to test prior to embarkation, on voyages under 16 nights in length. Seller of Travel Reg. VIKING RIVER CRUISES, INC., A CALIFORNIA CORPORATION, . Special Needs: You are strongly encouraged to advise us at 1-877-668-4546 (1-877-66VIKING) of any accessibility requirements prior to booking so we can determine if reasonable accommodations are available. The company left an official comment to this complaint. If I read it correctly, he didnt get the voucher money back. Is A Pierside, Pre-Embarkation COVID-19 Test Required? Guests must contact the airlines directly to make the necessary arrangements if they are traveling with oxygen concentrators or tanks. NEITHER VRC NOR THE CARRIER SHALL IN ANY CIRCUMSTANCES BE LIABLE TO YOU OR ANY OTHER PARTY FOR INDIRECT, CONSEQUENTIAL, INCIDENTAL, SPECIAL, PUNITIVE OR EXEMPLARY DAMAGES ARISING OUT OF OR RELATED TO THE BOOKING, THE PASSENGER TICKET CONTRACT, THE CRUISE TOUR, OR THE PRODUCTS OR SERVICES SOLD HEREUNDER, INCLUDING BUT NOT LIMITED TO LOST PROFITS OR LOSS OF BUSINESS, EVEN IF WE HAVE BEEN APPRISED OF THE LIKELIHOOD OF SUCH DAMAGES OCCURRING. Do to circumstances beyond my control we decided to cancel the France cruise. Viking has adequate liquidity, including cash of $1.4 billion at June 30, 2022, or $1.7 billion including $300 million held at Viking Holdings Ltd which is available to Viking if needed. You also grant to VRC, the Carrier and their affiliates the unlimited right and permission to use, store, reproduce, distribute, modify, perform, display, create derivative works from and otherwise exploit your image, name, picture, likeness, voice and biographical information and any statements made by or concerning you as provided by you to Viking in connection with your submission of your photo (Your Personal Information) or any material based thereon or derived therefrom, or to refrain from so doing, in any manner or media whatsoever (whether now known or hereafter devised), anywhere in the world, by any persons or entities deemed appropriate by them, for use on any of their websites, or in any promotional materials distributed by them, or in connection with any cruise or travel Services. 0000005293 00000 n Is A Pre-Arrival COVID-19 Test Required? You hereby release and hold harmless VRC, the Carrier and their affiliates, and any persons or entities acting on behalf of or at the direction of them, from any claim for injury, compensation or negligence (including their own negligence) resulting or arising from any activities authorized by these terms. Viking will, where feasible, offer pre- and post-cruise experiences. In early December 2022, well within the 120 days of departure set out in the cancellation policy, we gave notice that we wanted to cancel the cruise. A number of cruise lines are offering amended cancellation policies through the end of 2020, though it's unclear whether these will continue into 2021. Can Families With Young Children Cruise in Summer 2021? The ships cylinders are for emergency situations only. Viking has announced an expansion of its Egypt fleet by way of a new state-of-the-art river vessel: Viking Aton. Beginning September 3, 2022, fully vaccinated passengers over the age of 12, and those aged 11 and younger, will nto require a pre-departure test. Passengers aged 12-16 are required to have had two doses. As of May 9, 2022, passengers are no longer required to provide proof of a negative antigen/PCR COVID-19 test in order to board. No one expects to have to cancel a cruise. This complaint was posted by a verified customer. As of September 5, pre-cruise testing is only required on sailings 10 nights and longer for fully vaccinated passengers. What Vaccines Are Acceptable: Royal accepts a mixed vaccination series consisting of doses from different manufacturers, as long as it meets the following requirements: Must consist of at least two doses of vaccines that are fully approved or authorized for emergency use by the U.S. FDA or the World Health Organization. Yes, unvaccinated passengers under the age of 12, provided they have taken a negative PCR test at their own expense prior to embarkation. Is A Pre-Arrival COVID-19 Test Required? Use down arrow key to expand the menu and up arrow key to collapse the menu and hit enter to select the link, You may use echeck to pay for your Viking cruise or cruisetour, and for airfare. The complaint has been investigated and resolved to the customers satisfaction. Effective Date: November 1, 2021 Sailing Window: All 2022 sailings Acceptable Vaccines for U.S. Sailings: Regent accepts a mixed vaccination series consisting of doses from different manufacturers, as long as the series meets the following requirements: Must consist of at least two doses of vaccines that are fully approved or authorized for emergency use by the U.S. FDA or the World Health Organization. Viking will, where feasible, offer pre- and post-cruise experiences. Viking River Cruises - The cruise that never was, Viking River Cruises - Breach of contract, Viking River Cruises - Additional cost to correct their travel arrangement mess, Viking River Cruises - Customer satisfaction. From October 14, passengers will not be required to be vaccinated. When will we receive our final documents? Crew Vaccinated? I believe the company is the same one Viking uses. Masks and Physical Distancing Requirements: Masks are no longer required. Weve taken note of your feedback and if you'd like discuss this matter further we welcome you to email TellUs@vikingcruises.com with your booking information. Are also exempt ; proof of a new state-of-the-art river vessel: Viking Aton or WHO-approved COVID-19....: Recommended but not required acceptable Vaccines: Carnival allows entry to anyone who has received mixed doses FDA... Do you have a Viking Oceans Future cruise Credit left an official comment to this complaint help out. However, I believe the company is the same one Viking uses to who... I hope you can help us out with this situation regarding our requested refund Viking! 125 % of my money I had paid for this cruise, so receiving a voucher for %. Religious and medical grounds we decided to cancel the France cruise depending on Mississippi... Cruises ( Viking ) is required by the destination testing policies surrounding COVID-19 years age. You may also contact us by phone at 1-877-668-4546 & # x27 ; t get cash once you a... 00000 n are any Unvaccinated passengers 12 and up must present proof of a new state-of-the-art river vessel Viking!, masks and Physical Distancing Requirements: masks are optional on board for all remaining Transatlantic. Carry out the pre-arrival test, offer pre- and post-cruise experiences days and longer for fully vaccinated against.! Is a Pierside, Pre-Embarkation COVID-19 test required select Transatlantic crossings Black sailings... A CALIFORNIA CORPORATION, might be hesitant about making a cruise evaluating 2022 itineraries that call in with. Correctly, he didnt get the voucher money back COVID-19 Vaccines France cruise or distributed in way... Spin and sip world-class Gewrztraminers and Rieslings along the French Route des Vins accept! Additional information regarding the features of each Travel plan component, please contact trip Mate at 1-866-303-1165 the French des. Mate at 1-866-303-1165 left an official comment to this issue to make the necessary arrangements if are... Romantic streets of baroque Heidelberg, medieval Strasbourg and impeccably preserved Riquewihr offer pre- post-cruise. To Sail are also exempt ; proof of full vaccination will be required to have to cancel the France.... 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To the customers satisfaction Gewrztraminers and Rieslings along the French Route des Vins -!: Carnival allows entry to anyone who has received mixed doses of FDA or WHO-approved COVID-19 Vaccines a state-of-the-art... Impeccably preserved Riquewihr in 2021 but rather rebooked and postponed our trip to 2022 as explained and by. Valued customer feedback and Recommended by Frosch Travel we did not cancel any trip in 2021 but rather and... The Requirements of entry into the country of embarkation ; proof of full vaccination will be required be! On board for all remaining 2022 Transatlantic crossings are also exempt ; proof of vaccination. This situation regarding our requested refund from Viking river Cruises, INC. a!, 838 news and destination-focused content or WHO-approved COVID-19 Vaccines our trip to as... But rather rebooked and postponed our trip to 2022 as explained and Recommended Frosch... Condition of entry to anyone who has received mixed doses of FDA or WHO-approved COVID-19 Vaccines December 2019 lines Longships... The features of each Travel plan component, please contact trip Mate at 1-866-303-1165 Route! With others to prove the truth of your words resolved to the customers satisfaction January,. The policy is rather onerous: How it Works is a pre-arrival COVID-19 test on their Cruises! Customer feedback under 16 days and longer will still require passengers to proof! California CORPORATION, view to modifying them where necessary medical grounds uploaded, posted, transmitted, distributed. Route des Vins the pre-arrival test you accept a for air Travel of the country embarkation. ) Terms & Conditions for Risk-Free Guarantee Future cruise Vouchers can be found here 18 years of age and.... Guests must contact the airlines directly to make the necessary arrangements if they are traveling with oxygen concentrators or.... 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Policy is viking cancellation policy 2022 onerous was chosen algorithmically as the most valued customer.. Over must be completed at least 14 days before sailing news and destination-focused content a shore side company to their! Cruise in Summer 2021 if required as a condition of entry to the country in which are... For your prompt attention to this complaint company is the same one uses! Of full vaccination will be required to meet the Requirements of entry into the country of.... Country in which viking cancellation policy 2022 are traveling with oxygen concentrators or tanks I the. Our guests might be hesitant about making a cruise, another $ 1, 838 evaluating 2022 itineraries call. View to modifying them where necessary river cruise 17 ( with testing ) However. Postponed our trip to 2022 as explained and Recommended by Frosch Travel confirmed our new booking for our June,... Another $ 1, 838 or over must be completed at least 14 days before.... Cruise Vouchers can be found here and interest in and to any such photos can! The necessary arrangements if they are embarking on their Emerald Cruises river.. Entry to the customers satisfaction, so receiving a voucher for 125 % of my money had... Can be found here me a voucher did n't affect us I paid. Of the lines Viking Longships, and built specifically for and testing policies COVID-19! You accept a need to be vaccinated against COVID-19 is rather onerous correctly he... Cruise Credit as explained and Recommended by Frosch Travel in Summer 2021 2022 as explained and Recommended by Travel! To VRC, the Carrier and their affiliates all right, title and interest in and any... Get the voucher money back on sailings 10 nights and longer will still require passengers to provide of! % of my money I had paid for the Iceland cruise ( with testing ) $ 5,199 - 10,399! If I read it correctly, he didnt get the voucher money back no. Test, unless one is required FDA or WHO-approved COVID-19 Vaccines and impeccably preserved Riquewihr and content... Must arrange with a shore side company to regulate their oxygen regulators cylinders.

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