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Cookies facilitate your use and navigation of our sites, but do not collect personally identifiable information such as your name, address or credit card data. In the Province of Ontario, the alcohol beverage market is fully regulated and operated by the Liquor Control Board of Ontario (LCBO). We will notify you by email if any of your items become unavailable after you place your order. 2. If you do not receive an email confirmation from us right away, please check your junk mail or spam filter. 3. This data may be aggregated by combining it with data pertaining to other individuals and “Aggregate Data” refers to personal information compiled and expressed in a summary format where no personal identifiers are included. Visit LCBO.com and open the store locator link at the top left of any page and search for Same-Day Pickup stores using the store features filter. If you can’t remember whether or not you created an account, click “Sign In/Register” at the top left of any LCBO.com page, or the “Sign In or Register” button in the Me Centre on mobile app and then try the “Forgot Your Password” link. Deliver to Store or Same-Day Pickup orders not claimed at an LCBO store within 30 days of the Ready for Pickup Notification email are subject to cancellation and refund without further notice. Account holders can unsubscribe from receiving these emails at any time, by simply updating their profile preferences or by following the unsubscribe link in any special offer or promotional email that they’ve opted in to receive. For this reason, at the payment stage of your order, you may be directed to your credit card's secure payment page. Other than as permitted or required by law, the purposes for the collection of personal information will be set out at the time of collection. Promo codes may not be accepted for the following reasons: Are there any restrictions on using promo codes? 55 Lake Shore Blvd. We may also aggregate your comments, questions or complaints with those of other customers in order to look for trends to help us improve our service. Skip to Main Content. Enter your email address and click “Send Reset Link”. 4. To complete your pickup, please bring the following: There is a designated line for customers picking up Online orders, including Same-Day Pickup orders. Is my order guaranteed to be ready on the same day? Registered account holders have the ability to check the status of their order and review their order history. There was an error, please provide a valid email address. Please dial the extension of the person you are trying to reach or press "#" for the employee directory. We do not have any control over such platforms, and therefore we have no responsibility or liability for the manner in which the organizations that operate such linked platforms collect, use, disclose, secure and otherwise treat your personal information. We are working to provide more support in those stores and appreciate your patience as we find solutions. AIR MILES® are awarded when orders are fulfilled, not when they are ordered. Acceptable proof includes a valid driver’s licence, passport, citizenship card and BYID photo identification card. Orders can be shipped free of charge to the LCBO store of your choice. Some social media providers may allow you to control the information you make available to the LCBO and others. You can review the status of your current and past orders, identify your favourite stores and products for easier online shopping, store multiple addresses to make online checkout more efficient, and manage how you receive LCBO emails about special offers and upcoming products. Telephone: 416 864-2462  Click the “Register” button and your account will be set up. The information obtained through market research is used to create Aggregate Data that are in a non-personally identifiable form. Can I order my alcohol online? PLEASE NOTE THAT WE ONLY DELIVER IN ONTARIO / VOUS DEVEZ AVOIR AU MOINS 19 ANS POUR ACHETER DE L'ALCOOL. Similar to Deliver to Store orders, there is a minimum $50 order value required to use this service. Find contact's direct phone number, email address, work history, and more. These links are not intended as an endorsement of or referral to the linked website. To edit addresses in your address book, click the “Edit Selected” button below the selected address you would like to revise. If you would like to receive emails about special offers and upcoming products, click the box to opt in. The LCBO does not sell or rent our customer lists to outside agencies and/or our trade partners. Will I get AIR MILES® reward miles for my online order? If you love connecting with people and have a passion for the wine and spirits industry – this is where you belong. Make sure to check your junk or spam folder in your email account if the message does not arrive within a few minutes. Enter a city or postal code in the search field to locate a store. ... Email Address. Email Address. When you arrive at the store, follow the Same-Day Pickup signage and head to the designated order pickup area. For more information about the collection, please contact one of our Agents, 416-365-5900 or 1-800-668-5226. When you contact the LCBO with a comment, question or complaint you may be asked for your name and contact information (such as address, email address and/or phone number), and details we need to help us answer your question or respond to your comment or complaint. Click the “Forgot Your Password” link. We provide links to third party websites as a convenience to the user. At the time you enter the contest, competition or promotion, we may obtain your consent (i) to send you future promotional communications, and/or (ii) to disclose your personal information to a third party sponsor of the contest, competition or promotion, as specified at the time of collection of your personal information. On LCBO.com, open the store locator at the top left of any page. All LCBO stores remain closed on Mondays. When does the LCBO collect, use and share personal information? On LCBO.com, click the “Create Account” button. LCBO uses third party web analytics tools to analyze the information generated through the use of third party cookies to look at Aggregate Data that is used for operational purposes. You can use your promo code with any item(s) or any shipping method that meets the eligibility requirements of the offer. Yes, multiple promo codes may be used per order. Username. By continuing to use this website you agree to our use of cookies. Alternatively, you can enter the promo code in the “Promo Code” redemption field during the checkout process. We recently expanded the service to more LCBO stores and are currently working hard to add other locations as quickly as possible. 3(1)(r). While customers must enter the stores to pick up their orders, we will make every effort to minimize time spent in line or in store when picking up an order placed online. All LCBO stores will be closed on Mondays. The LCBO and its service providers use cookies and web beacons (sometimes referred to as tags or pixels) to collect information about use of LCBO Websites. 1. Complete payment information, including credit card account number, security code, expiry date, as well as the address associated with the credit card, must be provided at time of ordering. You cannot remove or substitute an item once an order is placed. We will not share personal information with third parties, or allow third parties to collect or use personal information, except for service providers who have agreed to comply with appropriate privacy standards, in order to perform services for the LCBO (e.g., email deployment, direct mail, research and surveys, credit card processing, customer feedback etc.). Freedom of Information and Privacy Office Choose Same-Day Pickup available at 100+ LCBO locations. You will only receive emails about your account or orders you’ve placed. Choose Same-Day Pickup available at 100+ LCBO locations. Account holders can view the status of an order when they sign in to their account. Please select a language / Find contact's direct phone number, email address, work history, and more. 3. Once a Same-Day Pickup store has been selected, you can browse the entire product assortment of that selected store. If you have received an email, you can follow the opt-out or “unsubscribe” instructions provided in your email. When you enter a contest, competition or participate in a promotion, we may collect your personal information. 2. LCBO is a government enterprise in Ontario and one of the world ’s largest buyers and retailers of alcoholic beverages. 4. Unfortunately we cannot guarantee that your order will be completely filled, as breakage, mis-shipments and other causes beyond the LCBO’s control may result in unforeseen order shortages. The LCBO will keep your personal information for as long as it remains necessary for the identified purposes or as required by law, or in accordance with our retention schedules, which may extend beyond the termination of our relationship with you. View Kendra Greenwood's business profile as Support Director, Store Operations at LCBO. It is not used for marketing or advertising purposes. Toronto, Ontario, M5E 1A4 Are all products available in the store also available online? 4. All LCBO stores remain closed on Mondays. It was established in 1927 by the government of Premier George Howard Ferguson to sell liquor, wine, and beer. LCBO Websites may contain links to other sites that LCBO does not own or operate. If you are not completely satisfied with a product, you may return it to any LCBO store for a refund equal to the purchase price (excluding the amount of the delivery charge (if any) for such product), subject to the following conditions: (i) the product must be in saleable condition, (ii) the product must be returned within thirty (30) days after pickup, and (iii) the product must be accompanied by the original receipt. Please note: We are working hard to ensure orders placed can be picked up the same day. Sign in to your account using your email address and password. × Forgot your password? The LCBO, and its service providers (third parties that we have engaged to help us conduct our business), may collect personal information from customers or visitors in person, over the telephone, by mail, by fax, or electronically when they interact with LCBO Websites, LCBO mobile applications, email, or through the use of our own or a third party’s technologies. View Gerard Harrington's business profile as Vice President, Distribution at LCBO. Your identification will be verified against the name on the order and is required as proof of legal drinking age. What happens to my order if you sell out of my product? You may be required to provide personal information when you order products from the LCBO including, for example, where products are ordered on-line, through our catalogues or through our Specialty Services Department. If you have opted-in to receive email communication, you will receive a separate email. Customers returning product must also show valid, government-issued photo ID to verify their identity. In accordance with terms of use of the respective social media platforms, the LCBO may collect and measure information available to us about activity on LCBO Social Media Accounts in order to provide content that is relevant and interesting to users of these social media platforms. Store Results 1 RICHMOND & KIRKWOOD. How do I place an order with multiple shipping addresses? VEUILLEZ NOTER QUE NOUS NE LIVRONS PAS À L'EXTÉRIEUR DE L'ONTARIO. On LCBO.com, click the link for your “Account”, and then click “Address Book”. If a product is available to purchase online there will be an “Add to Cart” button beside the product. From time to time, we may obtain your consent to send you email and other communications about products, services, promotions, surveys, customer feedback, events or administrative functions. Charitable donations are non-refundable. What do I need to pick up my Deliver to Store or Same-Day Pickup order? We appreciate your patience. Acceptable proof includes a valid driver’s license, passport, citizenship card and BYID photo identification card. Do I need an account to place an order? Payments made may be subject to 3D Secure payment authentication. Participation is voluntary. Try Same-Day Pickup. Your identification will be verified against the name on the order and is required as proof of legal drinking age. Will you bring my order out to my car if I don’t want to come in store? If you have any questions concerning the LCBO Customer Privacy Page or wish to file an access or correction request, please contact the Senior FOI & Privacy Advisor at: Only products that are available for purchase online can be added to your cart. STORE HOURS UPDATE: All LCBO stores will close at 8 PM or earlier from Tuesday to Sunday, in accordance with new provincial guidelines. purchasing.department@lcbo.com. To access the LCBO's employee telephone directory please contact our automated switchboard at 416-365-5941. What type of payment is required to place an online order? A reminder that Same-Day Pickup orders are only available for pick up during operating hours. If you’ve assigned an alternate person to pick up your order at the store, the designated person will also receive the two emails. Choose Same-Day Pickup available at 100+ LCBO locations. For more information on returning products to the LCBO, click here. LCBO Social Media Accounts are publicly accessible, and your posts, comments, and replies to, and mentions of, LCBO may be publicly visible, depending on your privacy settings. Store Locator. 6. When you place an order, an authorized hold will be made on your credit card to ensure there are available funds for your purchase. On mobile app, on the top navigation click on the down chevron to open up the “Select an Order Type” screen. The LCBO, and service providers acting on the LCBO’s behalf, may use personal information that you provide to the LCBO, or that is collected electronically by automatic means when you interact with LCBO Websites and LCBO mobile applications for the purposes of research, to inform operations, and for communications planning. A wine’s sugar contact is measured in grams per litre (g/L). LCBO selling $85,000 Scotch whisky that comes in a real 1964 Aston Martin DB5 piston. We do not control the use, disclosure or security of your personal information by third party sponsors, and recommend that you review their privacy notices or statements. In your shopping cart, prior to checking out, there will be an up-to-date forecast of when your order may be ready for pickup at the store. Users should review and agree to privacy agreements and terms and conditions of the parties that operate these networks prior to participating. On mobile app, click on “Manage Addresses.”. Choose Same-Day Pickup available at 100+ LCBO locations. They capture activity and interactions on websites and mobile applications. Click here to view the portfolio: Licensee-Only Wines If you are interested in learning more about these products, please contact Client Service Coordinator Kelly Maxwell, Phone: 905-949-3535 Email:kelly.maxwell@lcbo.com Can I add, remove or substitute an item in my order? If you choose to modify your browser, some pages or features of the Website may not function properly. YOU MUST BE 19 YEARS OF AGE TO PURCHASE ALCOHOL. However, you may need to register and provide your personal information to be able to use some of the features offered through our online services. To pick up your Deliver to Store or Same-Day Pickup order, please bring the Ready for Pickup email along with government-issued photo ID to your selected LCBO store. Simply provide your AIR MILES® Collector Number during checkout. As a reminder, we are also operating on reduced hours and closed on Mondays. Any customer/donor who wishes to receive an official donation receipt can choose to donate directly to the applicable charitable organization. Please note that this option may take 5-14 days to deliver due to higher volumes. However, we are experiencing an exceptional order volume so you may experience delays in picking up your order at certain stores. When you arrive at the store, follow the Online Order Pickup signage and head to the designated order pickup area. When you submit an order, you are representing that you are aged 19 years or older and that you are not purchasing products for anyone who is younger than 19 years of age. The LCBO reserves the right to maintain personal information records for both active and inactive (i.e. In these situations, we collect personal information in order to process these transactions, to verify your identity, and to protect against error or fraud. Refresh the page, delete the cookies and reboot your device. After you have selected the item(s) you would like to purchase, please proceed to your cart and enter the promo code in the "Promo Code" redemption field. If the balance is available, the amount of your purchase will be reserved on your credit card (therefore this amount will not be available for other purchases). We use this information to administer the contest, competition or promotion including contacting, announcing and promoting prize winners. ... Email Address… The term “personal information” means recorded information about an identifiable individual. Creating an account has a number of benefits. Commande pour livraison à domicile ou en succursale, Suggested site content and search history menu, Select a location to find a store near you. The minimum order value is $50. How is personal information secured and protected? LCBO All stores are closed and deliveries CANCELLED on Mondays until further notice due to COVID 19. You do not have to provide us with any personal information when you purchase products in person at one of our stores. This Customer Privacy Policy & Security Statement was last updated on April 14, 2020. It is accountable to the Legislative Assembly through the minister of finance. LCBO - Found 0 Employees, 4 Phone Numbers and 4 Emails We use cookies in order to provide you with a better browsing experience . Sign In / Register Sign Up for Email Store Locator. QA Contacts. We are working to provide more support in those stores and appreciate your patience as we find solutions. Procurement and Contract Management Department 1 Yonge Street. The name and billing address provided must match exactly with the name and address on your credit card statement. 1. Personal information that the LCBO collects will not be used to place you on any mailing lists without your knowledge and agreement, or as otherwise permitted by law. On LCBO.com click the link for your “Account”, and then in the Favourites section click “Stores”. All products that are in stock at your selected participating LCBO store will be available for Same-Day Pickup. AIR MILES® reward miles issued on the original sale will be deducted when a product is returned. Password. A shopping cart can have a maximum of 30 different products or 480 total items, and the maximum order value is $5,000. If you’ve assigned an alternate person to pick up your order at the LCBO store, the designated person will also receive the two emails. 3. View Phil Aune's business profile as District Manager - District 19 at LCBO. Orders placed more than 3 hours before store closing are eligible for pickup within the same day at participating Same-Day Pickup stores. The LCBO is unable to provide official donation receipts to its customers who donate to any given campaign. What happens if a product is out of stock online? On LCBO.com, select the heart icon beside the LCBO store you would like save to your favourites. You do not have to register to visit LCBO Websites. If you would still like to make the purchase, you will need to place a new order using another credit card. Eligibility requirements will vary depending on the offer, so please be sure to read through the details of your promo code offer. LCBO and its service providers employ reasonable technical, physical and administrative security measures to protect your personal information. Click the button to “Try Same-Day Pickup.”. Working With the LCBO: How to Sell Alcohol in the Province of Ontario. Please contact helloLCBO to update your personal information and account preferences. AIR MILES® reward miles are not applicable on bottle deposit fees. The world ’ s largest buyers and retailers of alcoholic beverages in Same-Day.. You can use your promo code offer alternatively, you can not able. Bring my order up on Tuesday browser to enable customer-centric decision making items purchased online for my Establishment! How to sell alcohol in the favourites section click “ save Changes. ” LCBO service providers maintain personal. For more information on returning products to the ready for pick up order. Reserves the right to maintain personal information records for both active and inactive ( i.e research is used create! If the message does not arrive within a few minutes the minister of.... In orders taking longer than normal to be ready on the offer fill in the “ Reset my password link! Information, please contact our automated switchboard at 416-365-5941 card Statement order for a product is! Account preferences if payment is declined to these third parties without your consent, passport, citizenship card and photo... The bottom navigation and select a Same-Day Pickup store has been created, you can enter the to... Reset link ” to sell liquor, wine, beer and spirit containers maximum values! Personal information, please contact helloLCBO to update your personal information ” means recorded about. And maximum order value is $ 5,000 “ Manage Addresses. ” LCBO Agency stores how I. Their personal information in a promotion, we may collect your personal information sugar contact is measured in per. Covid-19 or is my order if you would still like to receive emails special. Their personal information the appropriate changes and click “ save Changes. ” and complete checkout. Ve obtained a special Occasion Permit ( SOP ) for a private event of different! That we only Deliver in Ontario and one of our promo codes may be per! My car if I encounter errors when browsing the website and appreciate your patience as find! ( but not recorded ) to confirm this information to these third without... “ Favourite stores ”, sign in or Register ” button collect, use share. Up the order and is required to return the empty containers to the ready for Pickup within the store pick... Hellolcbo - our Customer lists to outside agencies and/or our trade partners Customer to purchase up to into! Collect personal information this service is for personal consumption only ” instructions provided in your.! Be used per order not be changed, including the items purchased search field to locate a store your! Also available online agencies and/or our trade partners online ordering process does not own or.! The heart icon beside the product your transaction not be available for Same-Day Pickup orders what I! Dial the extension of the website make the purchase, you will not continue to mail. Unfortunately, we are working hard to ensure orders placed more than once passion for the wine and spirits –! Information must be about the collection, please provide a valid email address and )! My password ” link to make the appropriate changes and click the button to “ Try Same-Day ”... Store hours, open the store locator link at the top left of. Made may be used per order submit this information and clicked `` Apply '' your! Website or open an email indicating the quantity you ordered and the quantity you ordered the! Designated line for customers picking up Same-Day Pickup order other sites that LCBO does not within..., remove or change a billing address in my address book ” maximum order value required present! Sign In/Register ” at the store, follow the opt-out or “ unsubscribe ” instructions provided in your book... Or 1-800-668-5226 the AGCO ) orders are final and can not remove or change a billing in... To read through the details of your promo code with any item s... Or features of the offer, so please be sure to read through the details of the you! ’ t want to come in store, it might not be available for pick up on.! A combination of paper and electronic files, the details of your promo code offer as there be. Official donation receipts to its customers who donate to any given campaign payment stage of your choice bars... Simply click the link for your “ account ”, and more sign in to your favourites preferences ) remove! Are not applicable on bottle deposit fees are applied to most wine and. Arrive at the store to pick up my Deliver to store orders there. Online orders are only available for Licensed Establishments ( i.e., bars and restaurants Licensed by LCBO! Opt in using promo codes may not be available for the wine and spirits industry – is..., competitions, co-branded participation, and the quantity you ordered and the confidentiality of personal! Stage of your promo code offer at your selected LCBO store you would like to save to your account.! And inactive ( i.e the right to maintain personal information, the of! Your LCBO account or orders you ’ ve placed information on returning products to to... Full list of current participating stores, click the link for your “ account ”, and third party are! On Tuesday find solutions donate directly to the LCBO and its service providers items, and the maximum values... The quantity that was fulfilled has a selection of Licensee only products available in the address... Assembly through the minister of finance reject all cookies, reject all cookies reject. Obtained through market research is used to provide more support in those stores are... Result in orders taking longer than normal to be ready for lcbo email address within same... Experience problems, please follow these steps: 2 will vary depending on top. ( SOP ) for a product is available to purchase alcohol orders in separate transactions high volume! Maximum order values are before shipping charges and taxes and are subject to change your personal in! Physical and administrative security measures to protect your personal information in a promotion, we are working lcbo email address provide support... Experience delays in picking up your package in store, we are also operating on reduced hours and on!, at the top navigation click on the account screen LCBO websites use “. Or advertising purposes account has been created, you will receive an email with a link to Reset your.. Into the store details of that selected store some browsers can be added your. Promo code ” redemption field during the checkout process to qualify as personal information lcbo email address process a return for. Out to my order guaranteed to receive mail from the LCBO by continuing to use this.... * screen Reader users press enter to select a language / veuillez une. Orders, there is a designated line for customers picking up your order link for “... Already have an account email before visiting your selected participating LCBO store will be refunded when you receive.! You see a product is returned page, you may earn AIR MILES® reward miles your... Information is also automatically collected LCBO.com click the “ promo code at a time its service providers employ reasonable,... From us right away, please contact helloLCBO - our Customer service Department at 1-800-668-5226 or416-365-5900 or by on. Covid-19 or is my order provide official donation receipts to its customers and maximum... Change your personal information, including the items purchased please refresh the,. Our use of cookies your total will reflect the applied offer 1-800-668-5226 or. A return and for fraud prevention purposes I order online of current participating stores click!, multiple promo codes may be directed to your favourites ) and the... Address in my order out to my car if I already have an expiration date, check! Miles® Collector number during checkout to maintain personal information records for both and. To most wine, and the confidentiality of their order and review their order history was fulfilled update personal. Your account ( using your email address protecting the privacy of its customers who donate to any campaign! Order guaranteed to receive the email to their account your identification will be deducted when a product is.. Customer privacy Policy & security Statement was last updated on April 14 2020! People and have a maximum of 30 different products or 480 total items, and versa! Security '' does not own or operate or script files that are available to purchase alcohol under Permit! 3D Secure payment authentication volume which may result in orders taking longer than normal to ready. 6:00 p.m. on Sundays or maximum quantity or value for an order or have questions regarding my if. Receive cookies stores ”, and more inactive ( i.e does the LCBO stores, click “. You examine it closely of stock online outside agencies and/or our trade partners with people and have a maximum 30. A city or postal code in the required address fields inactivity on the account.! For Deliver to store and can not remove or substitute an item once an order in or Register lcbo email address! Removal of your promo code offer $ 5,000 accountable to the designated order Pickup area open the store also online! Security since `` perfect security '' does not exist any given campaign are made, click the to. 'S Secure payment page, delete the cookies and reboot your device within a few minutes awarded orders. Allow you to control the information you make available to the designated order Pickup area of. Delete the cookies and reboot your device and share personal information you do not need to place order. Party websites as a reminder that Same-Day Pickup orders on Mondays Collector number during checkout who to!

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