Again, the return wasn't denied. They advised that they could not make the adjustment. The Ross Stores Facebook page often features contests and giveaways, which can reduce your total bill if you win. If you try to return it without the receipt, the product will no longer be in our system because the product is too old. I walked over to the counter where a woman named Stacy was working. I was reading some of the other post and just would like to comment on some of them as far as returns. The one cashier, said I will take you next. Anyway, they told me they could not take back liquids. (Mgr was rude & had attuitde as well. So, if possible we would highly suggest you keep your receipt intact to return the item and claim your refund easily without any trouble. I purchased a dress today that I thought was clearance because it said price reduction/reduced price..something along that line. I came here to see how long my refund will take to appear on my credit card. Is this I saw some 18s I wanted and I could not exchange these nice shoes that could not fit my feet. You can still return or exchange your product, but you will not be refunded to the original mode of payment; instead, you will get your refund as store credit. BETTER FOR ME! 1074. Tell you what Ross, you can keep you your disorganized stores, mediocre personnel, and merchandise. If you do not agree to the terms and conditions of this Policy, please do not use the Site. You do not even have your receipt and they are already screaming "Next!" This is not as an insult to anyone, it's just company policy. I don't think this is legal especially when a customer has the receipt and it's returned within 30 days (under 24 hours in my case). 2) keep your receipts have all ross receipts in one place Follow along to know, what are the exceptions, and how and when youll receive your refund. That way, the tag is still attached and we cannot deny return if it's in original condition. Also why Marshall's makes more money than Ross. We only offer store credit as a second option for instances like that when customers do not have that first card but they still want to shop, they can use the store credit instead. I made a purchase on 4/18 at Ross with my debit card. If quality of a product is the issue, Ross should honor their exchange policy for a full refund. 1: Asking for an ID. Shes been there for years and that entire strip mall is INSANELY HARD TO KEEP AFLOAT. In case of receipt return, you may get a full refund based on your return. Instead, I shop enough and keep 95% or more of the things I buy. gifts for Christmas often do not come with a receipt. 9 reviews of Ross Dress for Less "I wouldn't go out of my way to hit a Ross store but this happens to be around the corner. Just BAD business ! My Godwhat happened to customer service? 3.4 out of 5 stars. The one thing I forgot to pull from the purse was its original tag with the designer's name. It happens more often than not and it's not a good reputation to give a store. So I was wondering if I could go back to the Ross I bought it from to exchange it for a bigger size? I went to return and they wouldn't let me because it was washed! - aren't your clerks supposed to ask. I think I have a receipt. I will never shop here again. You never know if they might have the perfect item for you for the perfect price. show ID when I used the store credit. Never had an issue with hundreds of products bought at Ross till today. will be: "it's because of dishonest people". As I was waiting to speak to the supervisor, the security employee offered to help me, but I told him, "I want to talk to her." Can I return items at the Ross store without the receipt? We consider individuals for employment or promotion according to their skills, abilities and experience. I put down my purchases and walked out of the store. That Ross had some cool shirt and was looking forward to making more purchases unfortunately my first and last $60 purchase at Ross will be my last. Suck it up and stop complaining. Just some form of ID if either of the following occur: you do not have a receipt, you are returning it within 24 hours, or it has been either over the return period of 30+. This is why it makes since to inspect before you buy. I had a fantastic experience i had lost my receipt and found it after 40days .still Ross gave me full refund great service ..love it ..great work Really first off while buying these $7 shorts last minute I had to wait in line for 20 minutes for a cashier to arrive then I get to my moms and the dang shorts don't fit I quickly try to return them as we were headed to the beach and want a different size I hand it to the lady with the tags and reciept and she says since its the same day they will not allow any returns without an ID EVEN tho it was less then an hour ago and I had the reciept. Bought a shirt I didnt realized was stained. For example. This policy allows employees to take time off after the death of a family member or friend. No Ross associate should dismiss you the way you've claimed to be dismissed. The tags are still on and everything. This link will open in a new window. Not only were some customers smirking at me, but the security officers were paying attention like if it was part of their job description. If you don't like it then shop somewhere else. Once I mislaid the store credit, moved to another state and found it 5 years later. I scroll down to read the comments and I've never seen so many idiots who think they are entitled to everything. Where and How to Find them at Store or Online? Ross system is very detailed,it tells you what you have bought,how much you have spent,how you paid etc. Still, where is my $2.24 or $2.25 tax return?!?! The Ross in Foley Alabama will not take anything back if it has been opened, even if it's NOT used!! I tried to hold a conversation and she got ruder. Its bc Macy's is SMART AND HAS A LICENSE TO DETAIN SHOPLIFTERS. Other stores don't have as much of an issue with rentals - mostly because they charge higher prices. 8. She answered, "yes", I have the receipt and tags are on the dress. According to Ross holiday return policy, any item that you purchase between December 1 and December 31 will be possible to return until January 31 of the next year. I noticed the machine did not display the tax return so I asked the cashier and she asked the cashier next to her and said, "it does it automatically." $7.00, paid with check. Immediately after, visited 3rd Ross store and found the remaining towels to complete the 4 sets. When she scanned them, they rang up as .45 cents, 1.80, .45 cents, 2.00 and 1.50. I have spent thousands of dollars at various Ross stores. My girl bought me some shoes size 16 she thought was "cute" about a week ago in another state, lost the receiptreceipt but still had the tags on them. Callback tomorrow and speak to someone else. You will get your refund in the same form as the payment method. I found the sizes i needed in a different pattern unfortunately. Ok Ross, If Ross offered clothing rentals you'd have no problem, but it doesn't. ROSS policy states we cannot accept any merchandise that has been worn washed or altered. You should have no problem if the rreturned item is still new. Unlike traditional department stores. Mrs. Ross Satin-trimmed Fringed Crepe Kaftan - Red $1,060. I contacted the store I purchased the items and who gave me the refund and they advised they could not help me that I would have to contact the corporate office. Work where you love to shop! advice. It is unfair to be treated this way and honestly, it does not help that many other customers will judge you for speaking to management in this particular area. I decided to go back a couple hours later the repurchase the same curtains if i found them back on the sale floor. Needless to say I threw it away and wasted my money! If you lose your store credit, we cannot give you more store credit to replace what you lost. Size: XL Ross dress for less. After washing, the paints unraveled all along the seams, truly defective. And it appears I will have to have my husband return the dresses. I would rather pay more for a better quality item that would be returnable. Parent, parents-in-law, step-parent, foster parent, legal guardian. She said its over 30 days. The price is right and you can always find what you're looking for. Unfortunate cause i did love the original patterns of the curtains i returned. Clothing I try on at home, as I do not trust the stalls in the store. Ross provides a variety of products and it is important to note which products are not returnable before making a purchase. So now my husband has this shirt that we have to fork more money out to get fixed. I've never had any problems returning items after I washed them, as long as I had the tags and receipt and returned it within 30 days. I told her majority of the items you care is name brand though. Customers come to return items that have been used & abused & expect to get their money back- knowing that when they bought the merchandise nothing was wrong with the product, now call corporate by all mean I'm just doing my job & following store policies. Employers / Post Job. I do a lot of shopping at Rossor at least I used to. A couple days later I checked my credit card and did not see the credit on my account. Ross in Joplin, Missouri has a TERRIBLE and ridiculous return policy that is unnecessary and makes no sense. If you need it for just one event or one day that's fine, but don't expect to be able to return it, that's just plain stupid. If you try to return an item without the tag but with a receipt, then we have to check the description. Where is Buttermilk in Walmart? Ed June 28. Ross is a California based discount department stores chain, targeting middle-income households. I have these and receipt also like I mentioned. form. The first purchase, I used a store - aren't your clerks supposed to ask. The following is the dress code that gets accepted by the Ross Store: Top. It's ridiculous because I didn't see on the back of receipt that can't return to other store. The comments on here are ridiculous. I didn't try then on in the store and they were way too big. (No tax return so far) The tax here is 9.000 percent. Here are some ways shoppers keep their bills low at Ross Stores. What does that mean, is it true, and what can I do? If you are looking to wear an item once because your budgeting skills suck, go to Plato's Closet or Good Will. Australia. Don't get mad at Ross employees over the policy. Accompany the products with the original purchase receipt. What can I do? Other stores with very competitive prices that don't give you a hassle for 5 days. I would shop at Ross for my three children for back to school, birthdays, Christmas and especially tax time. I will not buy from Ross any more. I waited in excess of 30 minutes, the clerk had difficulty with the check machine; proceeded to tell me she could not process the check. Than you for listening. Shouldnt every member of your family have health insurance to reduce your out-of-pocket medical costs? I did not use it, damage it or wash it. Assocyou suck. Spring Hill Florida, I just left Ross trying to make a return of a water kettle, not a sand kettle not an air kettle or a dirt kettle A water kettle. Do you know that the Morgan Stanley analysts have given the tag of Retail Treasure and Rarity to the Ross stores due to their strong sales, despite the slowdown in the industry? I bought a blouse with cash. How are you going to deny me an exchange when all of the tags are attached to a gift item? He was nice, but I thought to myself, "since when does security does the supervisor's job?" WOW! When I got home, he tried them on and it was too big. Was told by manager that shoes were off system, as too old and with no receipt( even though it still had Ross tag) - only a .49 cent credit was corporate return policy. They need some quality control. The customer service is unbelievably horrible. returning an item where I used Kohls cash. I tried to return something I had never used with a receipt and because it had been discounted, they would not return it. The South African Wars, including (and commonly referred to as) the Confederation Wars, were a series of wars that occurred in the southern portion of the African continent between 1879 and 1915.Ethnic, political, and social tensions between European colonial powers and indigenous Africans led to increasing hostilities, culminating in a series of wars and revolts, which had lasting . Even tho I was w step below mgt. Just went to make a return at the Ross Store in Placerville, CA and the management there was really rude and said that even with a receipt they did not take back anything after 30 days. The dress I purchased was a rose corral color but the cashier and manager would not return it because they claim my Dress was suppose to have roses on it. This program lets you pay for public transportation, vanpool and commuter parking expenses with pre-tax dollars deducted from your paycheck. 15. The standard bereavement policy suggests three to seven days of leave, but the actual amount will vary based on the bereaved's relationship with the deceased. I'll get all the deals. You guys are all so stupid and think you're entitled to everything. ANY item you return, it is important to always keep track of your receipt and the price tag. I'm old so they need to listen to me or my child is out of state so they should give me more time. Initiating your returns Look people everyone knows you need a receipt to returns things to most stores and that tags should be on them. After about an hour, I went back to return one of the items. For all they know you could be one of those people who just keep buying and then return the next day for the thrill. His son's voice! I went in to the store right after work and selected two Bamboo Pillows. She then asked for my receipt. A receipt is the prime proof of purchase at Ross. How can I return to ross. Hence the reason why Target is still in businesss across the street from Wal-Mart or Publix across the street from Winn Dixie. If new promotions or store hours are announced, theyll also announce them on this page, so its worth perusing before you head out to shop. Even the dollar store has better quality than Ross. The female security was also smirking which was really rude. If it werent because my daughter needed a gown ASAP, I would have returned EVERYTHING right then and there. Copyright 20042023 Yelp Inc. Yelp, , and related marks are registered trademarks of Yelp. Ross is an equal opportunity employer. Today to get a pair of shoes refunded as well as a mistake the cashier had made by scanning the same item twice. Clearly the message sent is that they don't value they customers. I have two shirts I received AS GIFTS (so obviously I don't have the receipts) and they don't fit. But what happenes when your store manager doesn't follow that code? You grab what you need and give them the one that didnt fit and you are out the door. But then he got accepted at a better school the week before school started where they are required to wear uniforms and either completely all black shoes or completely all white shoes with no other colors at all. She was clearly annoyed at me for bringing in returns which I could tell by her immediate hostile order to not touch what was in my bag because she would take Bereavement is the period of grief and mourning after a death of a loved one. I wish and pray for that company's sake (bc they are the very few SMART retailers of whom do not offer online shopping which in turn is all returned to that customers "closest store"& comes off thet individualnstores goal for that day, wk, or month. When I got home and opened them it was to my attention that they were broken! Employee Comments. Ross has the WORST return policy. All we can do in store is carry out Ross procedures. Recently i purchuased a pair of wireless bluetooth head phones .I have a recipte and they stopped working .while i was listening to music they cut out.at this point i went to turn them off and they wouldnt turn off ..finally after a 24 hour pirod i pushed button and then they finally turned off..I have to return them Today September 12, 2016. Tjmax will give you cash back even if you buy your items with a debit card, but Ross does not. Over a 2 day period, I visited 3 different Ross stores in order to purchase four. I was told that counts as 30days she wanted to give me CHANGE for the DOLLARS $20 more then the amount she wanted to give EVEN THO I HAD COVID AND IMPOSSIBLE TO BE THERE ANY SOONER AND I STILL HAD TILL THE NEXT CALENDAR DAY BUT WITHIN 24 hrs until 30 days was up. If you want to save even more, find a dds near you to take advantage of the wider selection offered by checking two or more stores. She answered, "yes", I have the receipt and tags are on the dress. Heres help protecting your auto at money-saving rates! This button displays the currently selected search type. they should over ride. Dont worry. My 14.99 capris did not show in the system. Ross Stores dont have a homogenous collection. I bought two tops made of the same material but didn't not check for problems with them. If the tags are missing and no receipt, NO REFUND. So why do they have this policy? Complete Ross customer service contact information including steps to reach representatives, hours of operation, customer support links and more from ContactHelp.com. Why is it if you purchase items using a debit card you cannot get cash back on returns? It was in new, mint, as-sold-as condition with the receipt. If I don't have the receipt, can I get store credit? The fox chapel in pgh pa is also doing a GREAT job. Knowing to get the senior discount can save you a bundle. Community Giving Near Our Offices and Stores, Associate Volunteering, Drives, and Donations. A day hasn't passed by. I actually am a retail associate at Ross. Ross Stores often have a lot of deals to begin with, but it never hurts to pay attention to great tips! Most stores today are tied into the refund system - and any other store would have gladly reisseed a new receipt - but not Ross. You dont need a tag either but you will need your Id for all returns. Does anyone know if this is true or had similar experience? I have been holding to these with receipt waiting for them in Dubois PA to open back up. Find answers to 'What is Ross Bereavement Policy?' from Ross Dress For Less employees. I tried to explain that it is against the law in ohio to sell defected items. Zachariah Herman. You can determine when this Policy was last revised by referring to the "LAST UPDATED" legend at the top of this . Create a free website to honor your loved one. Ross has very well trained minimum wage robots. I also will not shop there any longer because they didn't care about the situation and wouldn't bend one day even with him out if state. Read on to learn about the Ross Stores' senior discount, as well as other helpful techniques for finding the best items for the lowest prices. Ross will provide you with a refund through the original mode of payment. I got a gift a shoulder purse but I can't use it because of my shoulder problems and pain. I have made plenty of returns with no issues. I'm just finished cancer treatment She just kept interrupting me and would say it doesn't matter!!! They seem to find a bad reason. The saless person said No they don't refund cologne. If so, I'm done - no more of my business and I'm sure I spend several thousand a year there. Most bereavement policies differentiate between the loss of a core family member versus peripheral family and friends. Also, to protect their associates and customers from covid, theyll keep the returns in quarantine for 72 hours before being returned to the sales floor. You can return your Ross product to any of the Ross stores. You can take this for as long as you want and still be employeed so when we need more help, they can't hire anyone because technically they still work there and count for employees. After I washed them one of them had a small hole in it. Ross operates 30 days return policy for most of its products; if the product you wish to return is unused, unworn and in original condition, you will get refund to your original mode of payment.However, if you are unable to present your item for return in 30 days, you will be eligible for exchange, or you will get store credit for the amount you paid for the product. I inquired as to why and was told because I did not have the receipt the price of the item were at a lesser price, the price on the item were &39.99. I have been waiting 10 minutes and she just walked in. No matter how safe you are, you shouldn't leave your auto unprotected. WHAT A SCAM!!! The next day tried to return the light sweater.The store said it is against company policy to return a designer sweater. Boo hoo~! They 4got 1 item on my return i see later but the thing that was bs was NO CASH RETURNED at all! Also, a lot of places ask for ID so that they can keep track of you. ROSS IS AWESOME! The most rude person I ever met -Amanda, tells me that I can't return ( get refund) for some robot toy, because I have not the recipe!!! 12. I am now aware of their store policy and their pure neglect in communicating this fact at the time of the gift's purchase. For Ross to thrive and offer deals, we consumers have to be more aware and careful of what we purchase and that we're walking out of the store with what we want. We were very loyal Ross customers but no more. I bought 3 dresses 2 weeks ago. Username or Email Address. what are the odds of winning the national lottery. People sitting here saying I am not going to shop at Ross anymore, REALLY!!!!! It states no such thing. Loss is hard. RIDICULOUS!! He added that he would accept the ID of her son who was with her. Check out our other guides to Uniqlo, Nordstrom, and SSENSE Return Policy. Is that how it goes with their damaged items? I have returned items before, with the receipts, and have had no problems. I returned some shoes on Monday, 2 days ago, and the refund was to go back on my Visa but I am not seeing this in my account.

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