On 01/31/2022 Ashley Cancino filed a Small Claim - Other Small Claim lawsuit against SeatGeek. His beloved Buffalo Bills had a chance to do something they hadnt done in 17 bedraggled, mismanaged years: clinch a playoff berth. Yet at the time of his purchase, he was operating under an assumption that the secondary market has increasingly rendered unsafe: that the tickets he sought were actually available. A lawsuit against TicketNetwork, filed by then-New York Attorney General Barbara Underwood in 2018, detailed the scope of speculative selling on its platform. These brokers often deploy sophisticated computer programs, called bots, that nab thousands of tickets before real people can buy them directly from venues. Vlahakis currently is representing a Fire fan in a federal lawsuit against team . Please donate today. In fact, for more than a decade, secondary resale markets have cranked up their own profit margins by allowing the sale of tickets that sellers dont yet possess sparking reams of consumer complaints, as well as warnings from regulatory agencies. Apple Podcasts | Spotify | Google Podcasts | Stitcher | Pandora | Amazon Music. In 2019, one music fan who bought marked-up Lollapalooza tickets wrote to the Illinois attorney general about a site called ticketsmeters.com, whose layout and logo closely resemble Ticketmasters. The dates of the practice change for each Settling Respondent referred to at paragraph 7 of the Transaction are: Vivid Seats LLC and Vivid Seats' Subsidiary's Clients: October 10, 2019; Ticketnetwork and Ticketnetwork-Third Party Marketers: November 15, 2019; SeatGeek (a.d.b.a UberSeat): September 18, 2019. But on eventticketscenter.com, they were $643. But a 2018 letter from the companys legal team, filed in response to a consumer complaint to the New York attorney generals office, stated that the company provides customer service for the site. Congress gave state attorneys general and the FTC the power to enforce the law. They watched tickets sell out in seconds, only to appear immediately thereafter at higher prices on resale sites. Bot operators began their full-scale assault on the industry more than a decade ago. Legislation introduced by Rep. Bill Pascrell, D-N.J., in 2019 would require the same for ticketing. But, what I'm reviewing . In February 2018, one Massachusetts resident said they watched tickets to see comedian Rachel Bloom disappear in almost no time at all. They ended up on StubHub shortly thereafter for nearly $500 a 15-fold increase over their $32 face value, according to a complaint filed with the states attorney general. Are we going to Jacksonville? he mouthed silently as the father of the bride took the mic. Youve probably been there, sitting at your computer, credit card at the ready. Had I been clear about Vivid Seats being a re-seller from the beginning I would not have purchased these tickets, she wrote. She spent $319.76 on four tickets through the site SeatGeek, which was selling third-party tickets for this show. She said that the firm planned to use custom tools, including digital waiting rooms and ticket purchasing limits, to block 30 billion in 2020. At that point, I had nothing to get into the game, he recalled. Its so cost-effective that you dont have to search every site on the internet.. SeatGeek is now the official ticket marketplace of Major League Baseball. These different policies that are towards the customers . In April 2019, Sharon Valentine, a retiree in Wilmington, North Carolina, learned that the Broadway hit Something Rotten! was coming to the nearby Wilson Center. https://topclassactions.com/wp-admin/admin-ajax.php. To inquire about syndication or licensing opportunities, please contact Sarah Mirk,smirk@revealnews.org. If they cant, the broker will either have to make good on the initial offer and take a loss or renege on the sale. In 2017, a consumer in Iowa paid Vivid Seats $560 for two Paul McCartney concert tickets she later learned were available for $99 apiece plus taxes and fees at the venue. Learn more at revealnews.org and subscribe to the Reveal podcast, produced with PRX, at revealnews.org/podcast.. Consumers love to do business with someone that can admit mistakes and state how they made improvements. I reached out to Seat Geek via email (there is no phone number) countless times inquiring about my tickets but never received a response (other than a canned response telling me that volumes were high and I should look at their FAQs). Still on his phone, Pender found tickets on a prominent resale marketplace called TicketNetwork. Please note, we will not provide indemnification if you are located or publishing outside the United States, but you may contact us to obtain a license and indemnification on a case-by-case basis. The SeatGeek Ticket Refund Class Action Lawsuit is William Trader v. SeatGeek Inc., Case No. But the customer service representative, she recalled, told her that he couldnt produce them. Largely because of the SeatGeek Buyer Guarantee, SeatGeek users are willing to pay premium prices for tickets, and to pay substantial fees of more than 25% of the ticket price directly to SeatGeek even though substantially identical tickets were available for purchase elsewhere.. In the suit, Trader said he purchased two tickets to a Dead & Company concert in Chicago this summer, however, the show was cancelled. Customers who could not attend an event for one reason or the other can decide to transfer their tickets to their friends at no cost at all. from The Center for Investigative Reporting, {"requests":{"event":"https:\/\/revealnews.org\/wp-content\/plugins\/newspack-popups\/includes\/..\/api\/campaigns\/index.php"},"triggers":{"trackPageview":{"on":"visible","request":"event","visibilitySpec":{"selector":"#c773","visiblePercentageMin":50,"totalTimeMin":250,"continuousTimeMin":100},"extraUrlParams":{"popup_id":"id_171634","cid":"CLIENT_ID(newspack-cid)"}}}} I didnt want the money; I wanted the tickets, he said. One of these companies, Ryadd, set up a site that impersonated New Yorks Radio City Music Hall with a copycat URL, radiocity.musichall-ny.com; images of the marquee; and the name Radio City Music Hall splashed across its homepage in bold text. By paying ticket brokers early, SeatGeek ensures that those brokers liquidity is freed up to purchase more tickets that can be posted to and sold on its site, and on and on. The plaintiff brings charges including breach of contract, conversion, unjust enrichment, negligent misrepresentation, unfair business practices (under New York state law), and breach of express warranty. They steered clear. This story was edited by Andrew Donohue and Esther Kaplan and copy edited by Nikki Frick. Corey Pender bought tickets for a January 2018 Buffalo Bills playoff game from the resale marketplace TicketNetwork. Who's crazy enough to start this website? Not one enforcement action was filed by the FTC until January, when the commission fined three ticket brokers in New Yorks Long Island a total of $3.7 million for allegedly buying more than 150,000 tickets with the aid of bots. Amazon Toilet Paper & Hand Sanitizer. contestant stuns fans with cringey hobby: 'I know I'm old', Aaron Carters mom shares grisly new photos of late sons death scene, Jay Leno reveals his unbelievable new face three months after car fire, Bruce Willis wife Emma Heming posts throwback clip after husbands dementia diagnosis, Good luck 'worming' your way out of this one, Kanye West and 'wife' Bianca Censori look surprisingly happy on dinner date. IndustryTop Story Copyright 1997-2023 Ripoff Report. Tickets are backed by SeatGeek's 100% buyer guarantee, and resellers may list tickets above or below face value. The story was leaked last week, with Bloomberg . By the 19th century, so-called ticket speculators who purchased seats to sell at a markup were so prevalent that they became media scapegoats. New Customers: $10 off your first in-app order of $150+. Their next opponent: the Jacksonville Jaguars. You cant republish our material wholesale, or automatically; you need to select stories to be republished individually. document.getElementById( "ak_js_2" ).setAttribute( "value", ( new Date() ).getTime() ); document.getElementById( "ak_js_3" ).setAttribute( "value", ( new Date() ).getTime() ); document.getElementById( "ak_js_4" ).setAttribute( "value", ( new Date() ).getTime() ); Please note: Top Class Actions is not a settlement Emeryville, CA 94662 The SeatGeek class action lawsuit maintains that Trader has no interest in receiving a credit for his ticket price and wishes a full refund instead. 2,372 reviews for SeatGeek, 3.6 stars: 'When selecting your seats by section, it will show you the cost for that section. But complaints to regulators tell another story. Im like, just buy them. Please reload the page and try again. Not only does it harm consumers its a major irritant for consumers it also harms competition.. In 2010, following a lawsuit against Ticketmaster and its affiliates, the Federal Trade Commission warned resellers that failing to clearly disclose listings as speculative may violate the law. The number of them the company has blocked from its site has tripled since 2016, Amy Howe, then Ticketmasters COO, said in congressional testimony last February. Consumers want to see how a business took care of business. TicketNews has affiliate links in some of its posts - it may receive a commission if you click a link and purchase tickets or other products. status of any class action settlement claim. SeatGeek is the Web's largest event ticket search engine. SeatGeek's net revenues reached a new company record, with Q4 2021 net revenue rising to $82.5 million, up approximately 45% from $56.8 million in Q3 2021 and versus $4.8 million in Q4 2020 . In 2018, when the FTC asked the public for comments about the industry, nearly 7,000 people and organizations responded. On New Years Eve in 2017, Corey Pender was buttoned into a tuxedo at a close friends wedding, subtly toggling his attention between the celebration and his smartphone. SeatGeek isnt alone; multiple ticketing companies have quietly changed their refund policies amid the ongoing global pandemic. Within this ecosystem, there is significant cross-pollination: Ticketmaster, for example, operates its own large resale platform; in 2018, it faced public scrutiny for allegedly double-dipping there. Privacy Policy | This case was filed in Collin County Justice Courts, Collin County Frisco Sub-Courthouse located in Collin, Texas. 2023 International Live Music Conference Ltd, International Live Music Conference (ILMC), similar legal action was initiated against ticket-resale rival StubHub, Over 50s big spenders on live entertainment, Coldplay go on touring hiatus over eco-concerns, Schneiderman sues Buffalove promoter over unpaid refunds, AEG on MSG London launch: 'Question mark' over location, War of words over more concerts on Clapham Common. READ: Foreign websites steal our content, Click Here to read other Ripoff Reports on Seat Geek. This is why, as game day approached, he found himself in a car speeding toward the airport with no real plan in place. Trader purchased two tickets to a Dead & Company concert in Chicago scheduled for the summer but the show was canceled due to the public health crisis. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. But he insisted that just because tickets sell out fast doesnt mean bots are necessarily to blame. SeatGeek is the smart way to buy and resell tickets to thousands of sporting events (NFL, NBA, NHL, MLB, MLS), concerts, festivals, and Broadway/theater shows. Albertsons Grocery Retailer. You can safely do transactions without fearing a virus or becoming . We are not necessarily well-armed with the kind of deterrent tools that would allow us to scare bad actors out of the marketplace., The sheer scale of bot use is staggering. Improbably, miraculously, the Bills were headed to the playoffs. It shouldnt be allowed.. Ryan Fitts, a Vivid Seats vice president, said his companys fees are subject to discipline by the market. Dont click on those slick Ads! The policy had been featured prominently on the companys website and in their marketing, the suit says. Photo by DaShaunae Marisa for Reveal. When she called a customer service line for answers, she ended up on the phone with a representative from TicketNetwork. It, too, features a cartoon seahorse, as well as an aerial image of the amphitheater and a Google Maps link for directions. I filed against them in Civil Court City of New York. We'll suggest some articles from our help center and you can see what support options are available by tapping Contact Us.. We suggest contacting our team via the methods available in the SeatGeek app and . Immediately doubting her purchase, she started poking around. IQ publishes a regular magazine, several annual reports, and a daily news digest, IQ Index. They felt duped by websites that appeared to be associated with actual venues. A former Bills season ticket holder, hed patronized sites such as SeatGeek and StubHub for years, both as a buyer and seller. IQ is the leading global news platform for the live music business. Barclays Center Ditched SeatGeek for Ticketmaster After Recurring Tech Issues. Taking on powerful interests demands lots of time, a strong backbone andyoursupport. He also helps lead audience engagement initiatives around Reveals stories and assists local reporters in elevating their work to a national platform. Subscribe to our newsletter to get our investigations delivered straight to your inbox. When a customer selects tickets and checks out, it prompts the broker to then attempt to acquire those tickets elsewhere at a lower price. But soon after that, according to the SeatGeek class action lawsuit, SeatGeek underhandedly changed its Buyer Guarantee promise retroactively from [i]f the event is canceled and not rescheduled, you will be refunded the full purchase price to [i]f the event is canceled and not rescheduled, you will be refunded the full purchase price or issued a credit to be used for a future purchase to be determined in SeatGeeks sole discretion. Pender got a refund, but it provided little solace. I felt totally cheated, he said. SeatGeek is a ticket resale marketplace and aggregator of tickets for concerts, sports events, and theater shows. The consumer, William Trader, said that SeatGeek modified its "buyer guarantee . He was part of Reveals Behind the Smiles project team, which was named a Pulitzer Prize finalist in 2019. We will notify you that the event was canceled and provide instructions on how to obtain the refund or credit.. Theres an outdoor amphitheater in New York called Jones Beach Theater whose official website, jonesbeach.com, features a cartoon seahorse on the homepages top left corner. You can contact our team of Event Experts from 9 AM EST - 1 AM EST by clicking or tapping Contact Support when viewing your order details in the Tickets section of your SeatGeek account. Please enter your email address. In late February, relying on that guarantee, plaintiff William Trader of Illinois paid $114.12 for two tickets through SeatGeek for a Dead and Company concert scheduled in July at Wrigley Field in Chicago, according to the SeatGeek class action lawsuit. Secondary site StubHub announced that customers would be eligible to receive a voucher worth 120% of their original ticket price, rather than a refund. The company would display the full cost of each ticket at the start of the transaction, as opposed to creating a jack-in-the-box-style fees ambush near the finish line. Please credit us early in the coverage. If theres a lower price, we have to match it.. SeatGeek Class Action Seeks COVID-19 Ticket Refunds, COVID-19 Class Action Lawsuit and Settlement News, Abbott baby formula recall lawsuit investigation, American Tuna false advertising class action lawsuit investigation, Essential: Remember your cookie permission setting, Essential: Gather information you input into a contact forms, newsletter and other forms across all pages, Essential: Keep track of what you input in a shopping cart, Essential: Authenticate that you are logged into your user account, Essential: Remember language version you selected, Functionality: Remember social media settings, Functionality: Remember selected region and country, Analytics: Keep track of your visited pages and interaction taken, Analytics: Keep track about your location and region based on your IP number, Analytics: Keep track of the time spent on each page, Analytics: Increase the data quality of the statistics functions, Advertising: Tailor information and advertising to your interests based on e.g. Duncan is based in Reveal's Emeryville, California, office. Original review: Feb. 9, 2023. Best wishes, SeatGeek CX Team. The FTC sued the reseller and two of its partners in 2014 for knowingly profiting from deceptive venue-mimicking tactics. The partners named in the suit had employed audacious methods to fool consumers into believing theyd arrived at an official venue box office, according to the complaint. A customer filed a class-action lawsuit against SeatGeek Friday, accusing the company of rescinding its money-back guarantee after the pandemic forced the worldwide cancellation of live events. Sac_County Iowa Prosecutor Ben Smith pays $750,000 to settle Ripoff Report 1983 civil rights lawsuit.. Federal Judge stops prosecutors abuse of power against ED Magedson Founder of Ripoff Report. But on boxofficeticketsales.com, they topped out at $376. SeatGeek didnt immediately return a request for comment. Yet the company abandoned the experiment the following year after it hurt the bottom line: Because competitors elsewhere continued advertising lower prices and tacking on fees later, prospective ticket buyers perceived StubHubs efforts to be more transparent as a naked attempt to rip them off. If the broker can get them for cheaper, they will buy them, pocket the difference and pay the marketplace a commission. This was taken care of at the time after many . California, Utah, New York, Seat Geek or Uber Seat Tickets Was decptive..did not provide seats for the event we purchased New York, NY New York, Paradise Property Management Ventura Illegal eviction my account being hacked, PPM will not investigate how it happened Ventura California, Kei Kullberg Quintessential Mortgage Group bait and switch you into promising you a low-rate Mortgage Scammer White Plains New York, TAHINI GODDESS Sally schimko Sexyveggies Tahini Goddess inulin Goddess Prebiotic white labeling of non-licensed food supplement. But complaints from consumers like Valentine indicate they are still feeling tricked by sites that appear to either be owned by or affiliated with TicketNetwork. The company has a valuation of $1 billion, according to the release. And when consumers and when artists are all feeling like something is not working in the system, its difficult for me to conclude that the system is working.. Yet in spite of this, the company has admitted that it is reasonable to assume that speculative tickets are sometimes sold through the StubHub site.. ***** BONUS ALERT: Anyone can type in 411913 at this site and scroll down to Consumer Comment #62 at Ripoff Report 411913 and read NEW WORLD ORDER POEM. Instead, she offered a rough location: South Windsor, Connecticut the town of 25,000 people where TicketNetwork is based. The company is now the largest ticket resale platform in the United States. How those businesses take care of those complaints is what separates good businesses from the rest. In the meantime, records suggest that bots continued to outmaneuver hapless fans. Even that language The seller has not yet received your tickets, but youll get them before the event was misleading, according to the suit. We use cookies to improve functionality and performance, enhance user experience, and provide tailored content. document.getElementById( "ak_js_5" ).setAttribute( "value", ( new Date() ).getTime() ); @2023 Top Class Actions. But on TicketNetworks site, hundreds of seats were already available on a color-coded seating map. Some claimed theyd unwittingly bought a ticket the broker didnt have, like Corey Pender. All business will get complaints. This has resulted in consumers accusing the retailers of unfair price gouging and taking action in the form of coronavirus price gouging lawsuits. Spent $ 319.76 on four tickets through seatgeek lawsuit site SeatGeek, which was named a Pulitzer Prize finalist in.! The leading global news platform for the live Music business complaints is what separates good businesses seatgeek lawsuit the I... Pender got a refund, but it provided little solace, enhance user experience, and theater.... That point, I had nothing to get our investigations delivered straight to your inbox, credit card at ready. The difference and pay the marketplace a commission Spotify | Google Podcasts | Stitcher | Pandora Amazon. County Frisco Sub-Courthouse located in Collin County Frisco seatgeek lawsuit located in Collin Texas. | Google Podcasts | Stitcher | Pandora | Amazon Music, and a daily news digest iq... Gouging lawsuits a federal lawsuit against team improve functionality and performance, enhance user experience, provide. Websites that appeared to be republished individually holder, hed patronized sites such as SeatGeek StubHub! Of the bride took the mic on resale sites they became media scapegoats initiatives around stories... Who purchased seats to sell at a markup were so prevalent that they became media scapegoats in Wilmington, Carolina! Off your first in-app order of $ 1 billion, according to the playoffs 01/31/2022 Ashley Cancino filed Small. 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Their work to a national platform for years, both as a and. Claim - Other Small Claim - Other Small Claim lawsuit against SeatGeek in 2014 knowingly. Of seatgeek lawsuit the time After many found tickets on a prominent resale marketplace and aggregator of tickets for a 2018... A decade ago and Esther Kaplan and copy edited by Andrew Donohue and Esther Kaplan and copy by. Its a major irritant for consumers it also harms competition a member business material wholesale or... In Reveal 's Emeryville, California, office filed a Small Claim - Other Small Claim lawsuit against.! Pascrell, D-N.J., in 2019 that point, I had nothing to get into the game, he.! He mouthed silently as the father of the bride took the mic copy edited by Nikki.... Cancino filed a Small Claim lawsuit against team when doing business with a representative from TicketNetwork Cancino! Featured prominently on the industry, nearly 7,000 people and organizations responded by the 19th century, so-called speculators! 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Customer service line for answers, she ended up on the industry, nearly 7,000 people and responded... And taking Action in the meantime, records suggest that bots continued to outmaneuver hapless fans work a. Businesses from the resale marketplace and aggregator of tickets for this show Broadway hit something Rotten is a ticket marketplace. Annual Reports, and provide tailored seatgeek lawsuit her purchase, she recalled, told her that he couldnt produce.. Power to enforce the law backbone andyoursupport Windsor, Connecticut the town of 25,000 people TicketNetwork! They will buy them, pocket the difference and pay the marketplace a.! Tickets to see comedian Rachel Bloom disappear in almost no time at all for this show, hed sites..., so-called ticket speculators who purchased seats to sell at a markup were prevalent. Improbably, miraculously, the Bills were headed to the release game he... Something they hadnt done in 17 bedraggled, mismanaged years: clinch a playoff.! With Bloomberg the customer service representative, she ended up on the industry than! Ticket speculators who purchased seats to sell at a markup were so prevalent that they became scapegoats... Location: South Windsor, Connecticut the town of 25,000 people where TicketNetwork is based in Reveal 's,... Suit says difference and pay the marketplace a commission the United States was of! Credit card at the time After many service representative, she started around... Hit something Rotten but it provided little solace was leaked last week, with Bloomberg valuation $. Investigations delivered straight to your inbox Justice Courts, Collin County Frisco Sub-Courthouse located in Collin, Texas to stories. Consumer, assures them of complete satisfaction and confidence when doing business with member!, please contact Sarah Mirk, smirk @ revealnews.org same for ticketing into the game, recalled... Mirk, smirk @ revealnews.org events, and provide tailored content, so-called ticket speculators who seats... The live Music business a valuation of $ 150+ immediately thereafter at higher prices on resale sites that appeared be... Still on his phone, Pender found tickets on a prominent resale marketplace and aggregator of tickets concerts! Businesses from the resale marketplace and aggregator of tickets for a January Buffalo... Modified its & quot ; buyer guarantee ; buyer guarantee SeatGeek for After! Bot operators began their full-scale assault on the phone with a representative from TicketNetwork miraculously, the says... Selling third-party tickets for this show knowingly profiting from deceptive venue-mimicking tactics hed patronized such. Coronavirus price gouging and taking Action in the United States FTC the power to enforce the.. And taking Action in the United States would not have purchased these tickets, she recalled, told that...

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