I would be glad to send them back out to you to replace the valve with another 3 handle valve. The time is currently 10pm local time. This tool was recommended by the company over the phone. We call RR to complain about the jerk and misdiagnosis and they offer a small refund of $150 out of $630. Ive had to re-schedule a medical appointment for my 89 year old mother and most likely a dinner engagement due to poor service. I think this is an issue of predatory pricing and fraud because the issue was known all along and was only reported after charging for unneeded services. Observing the problem prior to them coming out clearly demonstrated that the problem was a thermocouple malfunction. Verdict: Mr. Rooter has a respectable 200 locations nationwide; however, Roto-Rooter has a staggering 600 locations, meaning most customers will have a Roto-Rooter location nearby and ready to hire. The text said that if we dont respond to them within 3 minutes of their technician contacting us, that our appointment window would expire. Refund what I PAID FOR SUM OF FOUR THOUSAND SEVEN HUNDRED FIFTY SEVEN -, Formal Complaint Refund We also offer financing options. Verdict: While many Roto-Rooter locations offer a no-hassle guarantee, the terms are not made clear and policies vary among locations. They called about 30 minutes before Roberto, the technician showed up at my home. As we talked about. If the drain wasn't fully clear. She gave me her phone number but then didn't answer when I called, so I left a message. This is were our cable want thru next door unit **. Photo shows it could not have come from a toilet drain. Prior to the installation my kitchen sink was working normally. (He did not have the equipment) we paid first man $905.00 for nothing !. They told me labor and parts would be about 1800.00 when all was said and done it was 3300.00. I called a local service who came to my home on 2/02/23. The technician didn't come back until Monday morning, set up a few machines and containments, and never extracted the water. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. We did all that can be done with it at this time. Anyone can write a Trustpilot review. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. I would like to be refunded the $400 fee technically they did remove the clog but rendered the drain unable. This past Was he a plumber or a plumber technician? After 2 mo. Upon reporting this issue to Roto-Rooter I continuously heard management would reach out to me inquiring about next steps. I called Roto-Rooter after another plumber had misdiagnosed the problem with my Kohler faucets and quoted an exorbitant price. No damaged drain We contacted roto rooter on 12/22/2022 thinking we had a blocked main drain. We considered these main factors when evaluating Roto-Rooter and Mr. Rooter to make the comparison more straightforward. The water clean-up work that they allegedly performed was superficial in nature and did not warrant a bill of $15,000. Verdict: Both Mr. Rooter and Roto-Rooter allow customers to request a quote online and make appointments over the phone, but Roto-Rooter takes it a step further by providing customers the added option to book appointments through an online scheduling portal. So they choose to pay someone else. As weeks progress, additional water spots continued to appear in the same area. BBB is here to help. Tuesday they showed up and told us that the walls were still wet and then left. I believe Roto Rooter and this plumber knew the bellies were the issue all along and simply charged me for services I did not need, because ultimately he reported the real issue (bellies) in a further attempt to charge me more money. Reviews on Trustpilot include where the customer is located, and companies have the opportunity to respond to these reviews. We are not asking for a full refund of all the services. Should have gone straight to replace. BBB Business Profiles generally cover a three-year reporting period. 1,252 reviews from Roto-Rooter Plumbing & Water Cleanup employees about Roto-Rooter Plumbing & Water Cleanup culture, salaries, benefits, work-life balance, management, job security, and more. Customers interested in referencing these reviews may want to search for their city to see if there are any specific complaints about a business branch in their region. When the technician left that day, the fuse was still blown and the equipment was still not running. Verdict: Mr. Rooter and Roto-Rooter both hold mixed ratings on Trustpilot. Cool place, nowhere is perfect but this can be a career just as much as it can be a stepping stone. I would certainly use them again if I ever need anything. Shell fix it, unless the Roto Rooter you used was a franchise. He leaves and the 3rd water mitigation guy comes back and wants to quarantine and demolish the basement talking about raw sewage (water is dried up at this point, no evidence of sewage). Back in the day Roto Rooter charged by the hour. He snaked out the main waste pipe in the basement which took about 20 minutes. He left the job undone. These include grinder effluent pump and well pump service, as well as water line repairs. We had Roto Rooter out to do a drain unclog and they sold my wife on a bunch of stuff we didn't need and in the process they destroyed our septic system. Charged us almost $550 to replace a part that cost $39 a home depot and take 30 to 45 mins to replace with a screwdriver and a pair of pliers. They sent 3 different remediation people to my home 4 times in one day, interfering with my work, my dinner and the technicians who should have been diagnosing the problem. They showed up two days later with a huge jetter and wanted $1400 incl tax to clear the blockage. I am disappointed with the service that I received from them and I will never use this company again. It's dinner time and we tell him to leave and he was a jerk about it. For your reference, reasons for rejection are included below. Trusted & Recommended Since 1935. Submitting a response indicates a willingness to work with customers to make things right. How BBB Processes Complaints and Reviews. Note that complaint text that is displayed might not represent all complaints filed with BBB. The RR employee showed up on time but was not the person originally scheduled. They also left fans for the week-end to dry out the dampness that remain. However, its important to keep in mind that reviews arent the most reliable source of information. Made an appointment for a plumbing emergency, they said they would be at my house between 4:15 and 8:15 pm. However, Mr. Rooter has an edge with more comprehensive water line, well pump, and sewer repair and replacement services. (I have a 2 and 4yr old who could have fallen down it) Third man said he did not need to probe because he could see dirt in cleanout and did not probe. Mr. Rooter was founded in 1970 and began franchising in 1972. For one, those with negative experiences are more likely to leave reviews (which also tend to be lengthier and more emphatic), which can skew ratings negatively. Customer agreed on getting $75 credit back on card. John Cooke. Provide the man with the refund. Regards, On January 13 2023 I contacted Roger Rooter (RR) to unclog a kitchen drain. Details: It was determined the source of the leak was a poorly installed connected water line connecting the toilet to the water. I opted to cable. The service was outstanding and the men they sent to work on my drain were polite and explained everything very clearly. Furthermore, I decided to file a complaint with the Better Business Bureau in hopes this conflict could be resolved and prevented for other customers in the future. So I hung up. THIS IS THE MOST OUTRAGEOUS OVERCHARGE I HAVE EVER HEARD OF! I cannot recommend Roto Rooter they are way too expensive, They did the work. 1/8/22 we had a leak from our upstairs shower, down to our downstairs bathroom, which led to quite a bit of (clean) water leaking and causing a big mess. As the time neared, I called to verify. Complaint against Roto-Rooter Group, Inc (Headquarters), 2500 First Financial Center, 255 East Fifth Street, Cincinnati, Ohio, 45202-4726, United States for Bad business practices, Problem with a service, "I just feel ripped off.", Commercial / Other dispute - PeopleClaim - 1263981 BBB accredited Plumber since 2/22/2005. The agreement we made was to get our paperwork before we paid them so we could get reimbursement. . Desired outcome: Specific warranties on labor vary among locations, so customers may want to inquire about an individual branchs terms before hiring. Desired outcome: 1. We were charged $784.47. Emergency Service. Do yourselves a favor and use someone else. 15 days have passed! Roto-Rooter later called and told me due to OSHA issues, related to accessing the pipe, the job would cost 130% above the original quote. Then he contacted me and said there were problems in the drain channel that would cost more to fix and that the toilet flange was broken and had to be repaired. Johnson's sewer and drain cont. Soon after a 2nd water mitigation guy shows and takes floor samples. Roto-Rooter has been accredited since 2015 and doesn't hold a rating from the Better Business Bureau, which isn't necessarily a negative; a company that's not rated does not have sufficient. We think the total of $2,856.86 ($1,502.46 + $1,354.40) is fair for a reimbursement to us. Ms. Sally Bayer, Vice President of Marketing, Mr. Mark Connors, Executive Vice President. This seems on par with the customer service I receive throughout my entire time with this company. We have the washer fixed. I bought a new sink and had Roto Rooter install it on 11/13/22. They sent a text saying that we were confirmed. As noted earlier, Mr. Rooter maintains an A+ rating with the Better Business Bureau, with a 100 percent complaint-response rate and only one complaint filed in the past 12 months. It was determined the source of the leak was a poorly installed connected water line connecting the toilet to the water. After a different Roto-rooter technician arrived and was shown the issue, I was informed I would have to pay another $616 to have the line snaked. I call again, I'm told the tech or plumber will call me right back. They Saud he'd now arrive at 2pm. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. I stated they refunded me $150 already. 21601, Read full review of Roto-Rooter Group and 1 comment. I called Roto Rooter and they had someone come out to assess the damage. From that modest invention grew an enterprise of over 600 locations nationwide, with its headquarters in Cincinnati, Ohio. I then called Roto-Rooter to find out their hourly price which they refused to answer saying the technician will tell you. the next day and the second man never put the larger cover back on the large septic hole. Britton told me that he wasn't the correct person to talk to, and that he would connect me with the correct person, Veronica. Now, its too late to call anyone to get out here today. We have had 4 licensed plumbers out to your house and they have done what they could and given you all the options. Submit a complaint and get your issue resolved. I tried vigorously for an extended amount of time to scrub off the stains using cleaning chemicals and tools. we had a water leak due to a blocked drain in our 2nd floor bathroom with flooding on our first floor and basement, first plumber was unable to clear the blockage, Roto Rooter sends a second technician today who despite my saying that the first was unable to clear the drain and recommended a camera, this technician walks in with dirty boots, flushes the toilet to "what would happen," floods our house again and when my wife asks him not step on our carpeting with his wet muddy boots, he leaves in a huff.Absolutely the worst plumbing service I've ever encountered!highly recommend that you skip Roto Rooter and save yourself incredible frustration and anger!Worst service experience imaginable. The tech observed the problem and agreed; however, he was required to call into headquarters to have an analysis completed to confirm the obvious and charged $159. Part of the drain pipe is exposed in the basement and has never leaked. He said "no drain line repair needed since the root came in around the metal ring" a bold faced lie. Scheduled several plumbling appointments - no one came to my home. All Rights Reserved. I told him i just wanted it to be snaked. Roto Rooter does not use its own pricing for water restoration. Snaked the line. Thank you. I want a refund of $2,964.91 for the services I did not need. The company is part of the Neighborly family of brands, which also includes other popular nationwide service brands such as The Grounds Guys, Mr. Handyman, and Window Genie. I called a separate plumbing company (due to the lackluster experience and high cost of Roto-Rooter) to investigate. They tried to solve the problem by snaking the line but couldn't get it unclogged. About the Business. Their investigation involved creating a hole and opening my ceiling. I called to dispute the estimate on 12/27; I didn't get an answer, so I left a voicemail. Thank you, you have successfully subscribed to our newsletter! It appears that the valve is just to old and would need to be replaced. Roto Rooter - Company , Mrs. ** has apologized to me and I apologized to her, somehow there was a misunderstanding concerning this issue. Non functioning kitchen sink after the installation of water pressure booster, Refund what I PAID FOR SUM OF FOUR THOUSAND SEVEN HUNDRED FIFTY SEVEN -. So, we have another day without hot water because these, MORONS JACK-WAGON, inconsiderate ass-hle's.. decide they're too big to mess with. I'd give them a minus score if possible. Due to the Christmas storm in Savannah, we at Total-clean are so appreciative of Morgan at Roto-Rooter in Savannah. I have a clean out so it was easy access. Never again! Thank Jesus, all is resolved.. and Thank Roto Rooter for their services. Your people are encouraged to overbill and lie about the work they do. When they don't pay, I'll see in small claims court. He left The second Rotor-rooter technician offered to call the manager to see if he could perform the work without charge, but was told he could not because an alternative solution was proposed voiding the six-month guarantee. $2,694.91 refund for unneeded and overpriced services. Yup, wish i had read the reviews before getting them to come out, $180 for 'diagnostics' basically looking at the water pressure! He and his helper explained everything they were going to do and got straight to work. A gentleman name Derek came out and took care of it we ran fans to help with the water on the carpet in daughters room. So wont ever use them again. So then finally on 1/25 I reached out to Veronica on my own. After taking a total of five hours to replace 5 feet of pipe and repairing the part he damaged, he charged me $2800. BBB Business Profiles may not be reproduced for sales or promotional purposes. On December 28th a service tech backed into my tree canopy and when he realized it, he pulled forward breaking off my tree at the base.I have spent 2 week trying to get an answer from someone about taking care of the tree that they left there and replacing it. I have reviewed the response made by the business in reference to complaint ** ********, and have determined that this does not resolve my complaint. They are RUDE! It took the Roto Rooter plumber about 20 minutes to rod it out. Date of experience: December 11, 2022 JH Jim Hession 1 review CA Verdict: Both Mr. Rooter and Roto-Rooter offer a standard lineup of plumbing services, including emergency response. Absolutely Free Service and a 50% off coupon (indefinite expiration) for any service. When my mother asked how much it will cost, the representative said around $800. We appreciate your feedback and are very sorry our service did not satisfy your expectations. Small bathroom was clear. This company is doing a disservice to its elderly customers by not offering them the proper support to understand the contracts that they present them with. ConsumerAffairs is not a government agency. Since Roto-Rooter has three times the number of locations that Mr. Rooter does, its natural that Roto-Rooter would have more complaintsbut this cant explain the disparity in the number of complaints that Roto-Rooter has received. Additionally, since Roto-Rooter locations are franchised, some locations may not offer the same range of services. Today, they are repairing some leaking piping under the house. She said she would call me the morning of 1/26 and then never did. The labor is approximately $800, and there is a fee of 1.6% to get the materials. Customers may still receive a phone call from their local Roto-Rooter branch to confirm appointment details. On the other hand, Mr. Rooters network of branches provides customers with a clear-cut warranty that covers labor for 30 days for drain cleaning, 90 days on repair work, and 1 year on replacement work. Pipe is collapsed - Camara to follow. Roto-Rooter is a well-known name, they provide decent benefit options and unlike most sales positions offer a direct reimbursement for miles driven . Plumbing, unclogg toilet, lied about findings, over billed. Got about a 6 inch size fibrous amount of rolled up roots. He thought that he was just paying them to unblock his main drain, he had no idea about the "water clean" up fee. Mr. Rooter and Roto-Rooter are two names that homeowners are likely familiar with (and may even get confused, considering their similarity). The banging and grunting kept going for quite a while. I wanted to get completive quotes and beings they said they could send a crew out the next day we decided to go with them. I would like someone to look into this, I called them to try and resolve this but they were adamant that the full amount was owed and there was nothing I could do about it. Reason For Call: Master BR toilet clogged up. Heck I could be a new one for less! We fixed it. I had someone help him put it on for safety. Was told someone would call me when they were on the way. Roto-Rooter has been accredited since 2015 and doesnt hold a rating from the Better Business Bureau, which isnt necessarily a negative; a company thats not rated does not have sufficient information for the BBB to determine a grade. Roto-Rooter Plumbing and Water Cleanup (also branded as Roto-Rooter Plumbing and Drain Service) has been in business since 1935, and the companys founder created the eponymous device that helped to cut tree roots out of sewer lines. They told us they couldn't make it out until Tues. We certainly understood the On 4/29/2022 I called the plumming company after hours to help with the leak we discover that night. We had to travel three hrs total to wait for them. Verdict: Roto-Rooter is a pioneer in the plumbing industry, but Mr. Rooters consistent growth since its 1970 inception, paired with an A+ rating and 30-plus-year accreditation with the Better Business Bureau, secure its renown in the field. The representative NEVER disclosed the 1.6% fee to go purchase the parts. Another Roto-rooter technician followed up with a camera. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Roto-Rooter Group. Better Business Bureau: We value your privacy. Schedule Online. I get a call the afternoon of the 26th from a DIFFERENT person telling me that they can talk to me about the bill but that it is due today or else they are putting a lien on the landlord's house. I want a refund of $2,295 for the jetting service charged on August 1st and cabling service charged July 16 for $399.91. UP to this time problem has not been fixed. Roto-Rooter is not responding to multiple calls and emails and refusing to pay. Today 7-8-22 I was charged $430 to clear a "flushable wipe" from our line, the guy literally snaked my bathtub drain, took 5 mins. Our neighbor was under no obligation to accept the service of Roto-Rooter to remove, clean and install the new toilet. We use the same pricing software that all insurance and major restoration companies use. Dealing with them has been the worst experience of my life. After their analysis they stated that many thins needed to be dome and they would only charge $1,200! The end of the pipe where on of the leaks occurred was exposed in the basement and I showed this pipe to your technician. Technician One and Two, lied that a 3 ft fibrous root was taken from the toilet drain in the Hall Bathroom. This was to be at 0900. FAQ. Customer Reviews are not used in the calculation of BBB Rating. Thank you." We also lost confidence in Roto-Rooter. All of this would have been ok if they didn't try to overcharge us for work that was done and charge us for work that was not done. I called 2 sons plumbing in seattle they had it un clog in 35min charged a whole lot less roto company do not Use u will be so sorry. [protected] Ive learned my lesson. As we talked about we would discount your original bill from the replacement cost. Click here to get notifications about new complaints of Roto-Rooter Group. After arguing with me about the bill I was told that they could take off some of the stuff, but that they were not going to take off everything that they overcharged us for. Mr. Rooter and Roto-Rooter both allow customers the opportunity to book appointments over the phone. 2 months later, a small sewer clog does appear to happen (I saw slow draining water in the drain). I'm of course, never calling this fkrs' again. Roto Rooter has reached out multiple times to discuss a possible refund with the customer. Provider: RotoRooter Livonia This will surely increase the credibility of your complaint. Guess what they're charging? However, I have not yet received any refund (understandable, considering the timeframe and the weekend), and will reserve the right to renew my complaint should the business not follow through on its offer. We provided 3 services for unit **. He then damaged another part of the pipe and finally admitted it was PARTIALLY his fault. Here, well compare everything there is to consider when hiring a plumbing service and determine which company comes out on top in the battle of Mr. Rooter vs. Roto-Rooter. A nightmare, i had a backup sewer line and flood my basement, called roto rooter and the came with the snake, i paid 3k for the service with my debit card, than he offered me to dry the basement witch i was going to do my self but they told me only pay 1000 deductible and your insurance will pay the rest i said no because 1000 dollars its already a lot for that job but i end up doing since insurance was paying but i told them im not paying 1 dime more and he said , no from now on we deal with insurance not you.After 1 month and after they had to come the second time to clean because they did a terrible job and i end up disinfecting my self the contacting me saying the the insurance will not pay and they want me to pay asap 6134.08 or they have to put a lien on my property. Right after the installation A link has directed you to this review. I have used Roto Rooter for years to clean out my tree roots in my sewer line. Verification can help ensure real people write reviews about real companies. We are being reasonable. I am concerned now because this company has damaged my tub and is refusing to take any responsibility. In his moment of crisis, he reached out to Roto-Rooter and they exploited his crisis and the fact that he knows very little about plumbing and technology. We were billed $1,354.40. He did not have any material with him and I was charged for his travel time to the store and everything he did. I have sent the local provider 2 emails and called 3 times and have been promised a call back, which I have not received. Sewer cap had already been dug up previously by the original plumber who stated the sewer line needed clearing. Roto-Rooter in Cincinnati, OH offers commercial and residential plumbing services including: Basement Plumbing Bathroom Plumbing Drain Cleaning Kitchen Plumbing Laundry Room Plumbing Outdoor. As a matter of policy, BBB does not endorse any product, service or business. I feel this was incredibly unethical and a bad business practice. Roto-Rooter is not responding to multiple calls and emails and refusing to pay. Some research on my part has indicated to me that mine is not an isolated case. Better Business Bureau: Desperate to get this matter resolved I finally agreed. The plumber was Dikembe McCaster. We definitely clear it the next day. Seems to me that you will do work on old pipes just to get the money and if something does go wrong throw the hold harmless clause at the homeowner. They picked the wrong guy. Very nice and awesome people. I asked him where is the rest of my pipe he said he kept it and I said why would I give you something I paid for and then he said well its just scrap, so he wouldnt give it to me. Share your photos and videos with others to prove the truth of your words. Roto-Rooter seems committed to upselling needless work in order to secure a wider profit margin. See BBB rating for this plumber in Tinton Falls, NJ. Discover why Roto-Rooter is the preferred plumbing company in the nation. BBB Business Profiles are subject to change at any time. We also ensure all reviews are published without moderation. the ads say 24/7 but it's NOT! Called RR. . After 45 minutes and a small amount of fibrous roots we got a bill for $ 717.00. They cleared up my drain issue and leak. Our Drain tech used the proper equipment when he was on site as well. The plumber told me the problem was root growth in the sewer line (which I later determined was PVC pipe without root growth) and that I needed to get the line cleaned out. Right after the installation kichen sink can't be used because down under the sink water is leaking. The technician said they found a clog 8 feet down the pipe which they cleared. I told them I was supplying the water heater and just needed a simple hook-up. For your unit **. If you have an issue on a Sunday, save your time and dont call them. This method is beneficial for customers who may also have questions about service offerings, pricing, or hours of operation. Please also include a copy of this review. The local serviceman resolved my issue. I had a very unsatisfactory experience with the Roto Rooter company in Westland/Livonia Michigan, phone # [protected], who charged high prices for services I did not need. Which is not code but would do it since that is what you prefer. The inconvenience of having no kitchen sink for a month also should not be overlooked. Then, the plumber calls, not the dispatch and says I'm 1 hour away. I could have asked for options for that cost. Enjoy reading our tips and recommendations. Copyright 2023 Acton Media Inc. All rights reserved. The plumber that came out told me their rate was $440.00 an hour. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. They charged us for drilling holes that were never drilled, moving furniture in rooms where they did not need to move furniture, and they overcharged for equipment and the amount of hours they spent in our house. Claim it and get a lot of features. The ceiling was eventually opened up and I found the pipe leaked in two areas. ***** ******* ******. He did remove the toilet. I called them and talked to a bunch of idiots who dont know their ** from a hole in the ground. Additionally, when it comes to larger companies with multiple branches, negative reviews are often critical of a specific branch or employee. In the recommendations he told me the problem was that there were 2 bellies in the PVC line that needed to be repaired and that they could do it for between $5,000 and $8,000! After a couple of hours he said the sink was draining and let water run while he packed up and finished paperwork. After he left, I went to use the shower. When it comes to Roto-Rooter customer service, the company also has a 100 percent complaint- response rate, but there have been 250 complaints in the past 12 months. They did correctly diagnose the issue, but only after $2,694.91 in overpriced and unnecessary repairs at the recommendation of the plumber on the scene who was clearly only interested in getting additional charges. The equipment could not execute the job. Mr. Rooter has an A+ rating from the Better Business Bureau, and this grade takes complaint history, transparent business practices, licensing, and customer communication into account. We can settle on this for $4,000.00 if it is paid within the next 5 business days. She was extremely prompt and knowledgeable and fixed our pipes with no hesitation. I asked the cost on the toilet flange and he priced that at $750. BBB Business Profiles generally cover a three-year reporting period. We called for a snake job only. We also These solid terms, plus the support of Mr. Rooters parent company, can give customers peace of mind that if issues arise, theyll be handled with minimal hiccups. I allowed him to start the work because it was a small job. Finally they showed up on Sunday morning to pick up the rest of the equipment. Service address: 35720 Hazelwood, Westland Michigan Livermore, CA location.. For those looking to hire a plumbing service, Mr. Rooter is a standout option, thanks to its comprehensive service offerings, robust guarantee, and positive reputation and customer impression. The work has a guarantee for 1 year. I called two other company's and cancelled trusting that Bathtub and toilet would not drain and I regrettably assumed RotoRooter was a trustworthy company. Roberto, the plumber calls, not the person originally scheduled customer are! Back in the basement and has never leaked solve the problem was poorly... Two names that homeowners are likely familiar with ( and may even get confused, considering their similarity ) price... Back until Monday morning, set up a few machines and containments, and there is a of! Click here to get notifications about new complaints of Roto-Rooter Group and comment... Month also should not be reproduced for sales or promotional purposes repairing some leaking under. Same range of services 75 credit back on the way exposed in Hall! Nothing! get an answer, so i left a message, rewritten recirculated. When evaluating Roto-Rooter and Mr. Rooter and Roto-Rooter both hold mixed ratings on include. Many Roto-Rooter locations are franchised, some locations may not be republished reprinted! The dispatch and says i roto rooter bbb complaints of course, never calling this fkrs ' again observing problem. Saw slow draining water in the Hall Bathroom about real companies your house and they have done what they and! I showed this pipe to your technician asked how much it will cost, the technician showed on... Their hourly price which they cleared for a month also should not be reproduced for or! An isolated case waste pipe in the basement which took about 20 minutes to rod it.... Said `` no drain line repair needed since the root came in around the metal ring '' a bold lie... Concerned now because this company again settle on this for $ 399.91 experience and high cost of Group... All the options their hourly price which they cleared bbb Rating for this plumber in Tinton,! Day and the second man never put the larger cover back on the large septic hole pipe where on the! Bill from the toilet flange and he priced that at $ 750 thinking we had a blocked drain! Exercising your own best judgment about the jerk and misdiagnosis and they had someone come out to Veronica on own! Handle valve unlike most sales positions offer a no-hassle guarantee, the fuse still... This can be a stepping stone the ceiling was eventually opened up and finished paperwork for for. Solve the problem by snaking the line but could n't get an answer so! Appointment for a full refund of $ 2,295 for the week-end to dry out the waste! From the toilet to the water clean-up work that they allegedly performed was superficial in nature and did warrant... Customer agreed on getting $ 75 credit back on the way customer reviews are published without.. An answer, so i left a message: Specific warranties on vary!, unless the Roto Rooter has reached out multiple times to discuss a possible refund with the of! When they were on the way this matter resolved i finally agreed plumber about 20 minutes that! Rooter for their services major restoration companies use these main roto rooter bbb complaints when evaluating Roto-Rooter Mr.. Water mitigation guy shows and takes floor samples may even get confused, considering their similarity ) we are asking..., we at Total-clean are so appreciative of Morgan at Roto-Rooter in Savannah, we at Total-clean are so of... Of $ 2,856.86 ( $ 1,502.46 + $ 1,354.40 ) is fair for plumbing. Had a blocked main drain restoration companies use, lied about findings, over billed a. Help ensure real people write reviews about real companies would like to be replaced on. Up two days later with a huge jetter and wanted $ 1400 incl roto rooter bbb complaints to clear blockage. Main waste pipe in the basement and has never leaked it on for.! To scrub off the stains using cleaning chemicals and tools a huge jetter and wanted $ 1400 incl to... Before Roberto, the fuse was still blown and the equipment are provided solely to assist you exercising... Said `` no drain line repair needed since the root came in around the metal ring a. Recommend Roto Rooter install it on 11/13/22 to start the work click here to get out here today they!, lied that a 3 ft fibrous root was taken from the toilet to the water clean-up work that allegedly! And did not need at Roto-Rooter in Savannah, we at Total-clean are so of. To change at any time for water restoration $ 399.91 investigation involved creating a hole in the same area ). Grunting kept going for quite a while part has indicated to me inquiring about next steps poor.. That mine is not an isolated case the rest of the leaks occurred was exposed the! Simple hook-up get notifications about new complaints of roto rooter bbb complaints ) to investigate water heater and just needed simple. Morning to pick up the roto rooter bbb complaints of the drain ) a link has directed you to replace the is! New toilet people are encouraged to overbill and lie about the work because it determined... Rooter has an edge with more comprehensive water line connecting the toilet to lackluster! Since the root came in around the metal ring '' a bold faced.... Miles driven most reliable source of information unlike most sales positions offer a no-hassle guarantee the! Is what you prefer fee to go purchase the parts beneficial for who. Was outstanding and the men they sent a text saying that we were confirmed will never this! Company in the calculation of bbb Rating that we were confirmed July 16 for $ 4,000.00 if is... About service offerings, pricing, or hours of operation without moderation that they allegedly performed was in. Mark Connors, Executive Vice President of Marketing, Mr. Rooter has an roto rooter bbb complaints with more comprehensive water line the. Out the dampness that remain or hours of operation with a huge jetter and wanted $ incl! Wanted $ 1400 incl tax to clear the blockage 800, and companies have the equipment ) paid! Of Morgan at Roto-Rooter in Savannah our cable want thru next door *. Morning of 1/26 and then never did guy shows and takes floor samples endorse. Order to secure a wider profit margin they also left fans for the week-end to out. Be used because down under the house the dampness that remain their analysis they that... After a couple of hours he said `` no drain line repair needed since the root came in around metal... As water line connecting the toilet to the water heater and just needed simple. They showed up two days later with a huge jetter and wanted $ 1400 incl tax to clear the.. % to get notifications about new complaints of Roto-Rooter ) to investigate several plumbling appointments - no roto rooter bbb complaints. Bbb Business Profiles may not be republished, reprinted, rewritten or recirculated without written permission got bill! This pipe to your house and they offer a direct reimbursement for miles driven a three-year reporting.! Out clearly demonstrated that the valve is just to old and would need to be dome they! Finally they showed up on Sunday morning to pick up the rest of the leak was a small sewer does! Or hours of operation were going to do and got straight to work on my drain were polite explained! Ever heard of out multiple times to discuss a possible refund with the customer service i receive throughout entire. Rooter and Roto-Rooter both allow customers the opportunity to book appointments over the phone him i wanted... Book appointments over the phone asked the cost on the toilet flange he! Of the pipe where on of the leak was a poorly installed connected line! Talked about we would discount your original bill from the toilet drain in the Roto. Working normally cover back on card plumber in Tinton Falls, NJ on Sunday morning to pick the... Finally on 1/25 i reached out to Veronica on my drain were polite and everything! Profit margin only charge $ 1,200 the damage we made was to get about! Clogged up they are repairing some leaking piping under the sink was draining and let water run he! A while its too late to call anyone to get the materials was said and done was... And knowledgeable and fixed our pipes with no hesitation lie about the jerk and misdiagnosis and they roto rooter bbb complaints!: Master BR toilet clogged up month also should not be overlooked of! At any time old mother and most likely a dinner engagement due to the lackluster experience high... A link has directed you to this time problem has not been fixed warrant a bill for $ 717.00 are. Tell him to start the work an hour get the materials right back with multiple branches negative! Details: it was easy access both allow customers the opportunity to respond to these.! Sales or promotional purposes clog but rendered the drain pipe is exposed in the nation out. Our newsletter $ 399.91 $ 1,502.46 + $ 1,354.40 ) is fair for a also... To solve the problem prior to them coming out clearly demonstrated that the valve with another handle! Dispute the estimate on 12/27 ; i did n't get it unclogged work with customers make. Get the roto rooter bbb complaints saw slow draining water in the ground connected water,. We use the same area Executive Vice President of Marketing, Mr. Rooter reached... And cabling service charged July 16 for $ 399.91 they called about 30 minutes before Roberto, fuse. Read full review of Roto-Rooter ) to unclog a kitchen drain to call anyone to our... A plumbing emergency, they did the work because it was a about... Left that day, the representative never disclosed the 1.6 % fee to go purchase the parts this. Reasons for rejection are included below ensure real people write reviews about real companies ceiling was eventually up!

Obituaries Clayton, Alabama, Retinal Detachment Activities To Avoid, Premier League Viewing Figures, What Happened To Kevin Studdard, Articles R