Kathmandu, Jan 17: A SpiceJet flight from Mumbai to Bengaluru took an unexpected turn when a passenger found themselves trapped in the aircraft’s toilet for the entire duration of the journey. The incident, which occurred on Tuesday, led to SpiceJet announcing a full refund for the inconvenienced passenger.

The passenger, having boarded the flight in Mumbai, encountered difficulties when attempting to exit the toilet due to a faulty door lock. Despite multiple attempts, the door remained stuck throughout the journey, leaving the passenger stranded for over an hour. The situation prompted an apology from the airline.

Upon landing in Bengaluru, with the assistance of an engineer, the door was finally opened, and the trapped passenger was freed. SpiceJet expressed regret for the inconvenience faced by passengers on the SG-268 flight and assured that they had provided assistance and guidance throughout the journey.

During the ordeal, the flight crew attempted to console the trapped passenger by slipping a note under the door. The note conveyed the crew’s efforts to resolve the issue and reassured the passenger that the plane would land shortly.

While the incident turned an ordinary flight into a memorable experience for the passengers, SpiceJet acknowledged the inconvenience and announced plans to refund the fare for the affected passenger. The airline’s commitment to customer satisfaction and safety remains a priority amid unforeseen incidents.